Position: Teller (Paterson Grade B)
Location: Mohale’s Hoek, Lesotho
Job Type: Full-Time
Closing Date: 26 March 2025
Overview
Lesotho Post Bank, the only Basotho-owned bank, is seeking a highly motivated and customer-focused Teller to join the Retail Department at its Mohale’s Hoek branch. The successful candidate will deliver excellent customer service by efficiently processing transactions, promoting bank products, and maintaining strong customer relationships, all while ensuring compliance with operational standards and security procedures.
Key Responsibilities
-Process customer deposits and withdrawals accurately and promptly
-Ensure daily cash holdings are balanced and reconciled
-Generate and action daily teller balancing reports
-Identify, report, and address suspicious transactions and discrepancies
-Adhere to safety, security, and compliance procedures at all times
-Promote and sell bank products and services to customers
-Identify opportunities to grow customer base and generate leads
-Provide accurate product information and guide customers in their decision-making
-Deliver prompt and professional service in line with customer service standards
-Address and resolve customer complaints effectively
-Maintain confidentiality and protect customer information
-Educate customers on safety practices to secure their funds
-Uphold LPB values in all customer interactions and internal activities
Requirements and Skills
Educational Requirements:
- Bachelor’s degree in a Business-related qualification
Experience:
- 1–2 years’ experience in a customer service or sales-related role, preferably within the financial services sector
Skills and Competencies:
- Strong communication and interpersonal skills
- Cash handling accuracy and efficiency
- Excellent customer service orientation
- High level of integrity and honesty
- Ability to work with speed and accuracy under pressure
APPLICATION PROCESS
Application Deadline: 26 March 2025
Only shortlisted candidates will be contacted.
Join Lesotho Post Bank and be part of a team dedicated to delivering service excellence and empowering the Basotho nation.