Customer/Credit Consultant (Paterson Grade B)
Location: Mohale’s Hoek
Department: Retail
Reports to: Branch Supervisor
Closing Date: 26 March 2025
Job Purpose:
Lesotho Post Bank, the only Basotho-owned bank, is seeking a qualified and customer-focused Customer/Credit Consultant to join its team in Mohale’s Hoek. The purpose of this role is to develop lasting customer relationships by selling and cross-selling banking solutions, delivering prompt and efficient service, and understanding and addressing customer needs with professionalism and integrity.
Key Responsibilities:
-Identify and utilise opportunities to grow market share
-Apply product knowledge to achieve sales results
-Generate quality leads for banking products
-Be ready and presentable when the branch opens
-Offer customers appropriate financial solutions (sell, up-sell, cross-sell)
-Ensure customers have all the information they need to make informed decisions
-Help customers understand and benefit from the solutions provided
-Serve customers promptly, efficiently, and respectfully
-Deliver correct and clear product information
-Professionally engage and communicate with customers according to service standards
-Understand customer needs through effective probing
-Process requests accurately and efficiently
-Address and resolve customer complaints timeously
-Build and maintain strong customer relationships
-Uphold LPB brand values and maintain confidentiality
-Adhere to all LPB policies, procedures, and compliance requirements
-Execute all sales and service processes accurately and without error
-Meet all performance expectations in line with key result areas
Requirements:
Education and Experience:
- Degree in any Business-related field
- 1–2 years of experience in a customer service or sales role, preferably in the financial services sector, is an added advantage
Skills and Competencies:
- Excellent communication skills
- Strong customer service orientation
- Integrity and honesty
- High levels of accuracy and speed
APPLICATION PROCESS
Note:
Only shortlisted candidates will be contacted. If you do not hear from us within a reasonable period after the closing date, please consider your application unsuccessful.