Job Title: Client Service Consultant (Temporary)
Location: Leribe (Hlotse), Lesotho
Closing Date: 22 April 2025
Position Type: Temporary
Reference Number: MMH250410-1
Company: Metropolitan Lesotho (A subsidiary of Momentum Group)
Overview:
Metropolitan Lesotho invites qualified and service-driven individuals to apply for the position of Client Service Consultant on a temporary basis, based in Hlotse, Leribe. This role offers an exciting opportunity to be part of a high-performance culture within a respected financial services provider. The successful candidate will support the Client Services team and contribute to delivering excellent customer service and maintaining client satisfaction in alignment with company policies.
Key Responsibilities:
-Provide client services in accordance with established business rules and service standards.
-Handle receipting of cash premiums and ensure proper record-keeping.
-Process policyholder benefit payments accurately and in line with internal guidelines.
-Maintain high standards of client care, communication, and responsiveness.
-Ensure accurate filing and easy retrieval of processed claim documents.
-Complete productivity trackers consistently and contribute to service reporting.
-Support team targets and client retention strategies.
-Ensure all payment instructions and claims are processed within agreed turnaround times.
-Contribute to innovation by sharing client experience insights and solutions.
-Take accountability for personal growth and continuous learning.
Requirements and Skills:
- Educational Qualification: Degree in Business Management or equivalent
- Experience: Minimum of 2 years in a customer service environment
- Computer Skills: Proficiency in MS Excel and MS Word
- Core Competencies:
- Strong communication and interpersonal skills
- Analytical thinking and problem-solving ability
- High integrity and confidentiality in handling client information
- Ability to work under pressure and meet deadlines
- Good time management and organizational skills
- Solid understanding of customer service principles
- Client-centric approach with a focus on results
Application Information:
Interested candidates should confirm the authenticity of this job listing by visiting the official Metropolitan Lesotho career portal. Only shortlisted candidates will be contacted for further steps.
Join a trusted brand committed to excellence in client service. Apply now and make a meaningful contribution at Metropolitan Lesotho.