Location: Mahlasela Pass, Lesotho
Employment Type: Full-time (On-site)
Overview
Afriski Mountain Resort is seeking a customer-focused and energetic Retail Shop Assistant to join our team. This role involves assisting customers with purchases, handling inquiries, managing stock, and ensuring an excellent shopping experience. If you have strong customer service skills, a passion for retail, and enjoy working in a dynamic environment, we encourage you to apply.
Key Responsibilities
–Greet and assist customers upon entering the store in a professional and friendly manner.
-Offer refreshments and engage customers with a warm opening line, such as “Are you going skiing?”, to determine their needs.
-Use the Essential Advice List to guide customers in selecting the correct items.
-Inform customers about sales, discounts, and special offers.
-Process sales transactions, including cash and credit card payments, accurately.
-Place orders for non-available stock with authorization from the Store Manager or MD and follow up with suppliers.
-Assist customers with refunds and exchanges in line with the store’s policies.
Minimum Requirements
–Strong customer communication skills with a friendly and patient personality.
-Ability to maintain professionalism in all customer interactions.
–Physically fit and able to lift, carry, and pack merchandise.
-Experience or willingness to learn operating a till and handling cash/card transactions accurately.
–Target and profit-driven mindset, with a willingness to learn and remember merchandise details.
–Clean criminal record, with a high level of honesty, reliability, and conscientiousness.
Why Join Afriski?
- Work in a vibrant retail environment within a world-class mountain resort.
- Gain hands-on experience in customer service and sales.
- Be part of a friendly and dynamic team in a unique winter sports setting.