Administration Controller (45hr) – Markham
Location: Gaborone, Botswana
Closing Date: 20th March 2025
Overview
Markham, a leading fashion retailer under TFG, is looking for a dedicated Administration Controller to join our team in Gaborone. This role requires an individual with strong administrative skills, retail experience, and a passion for customer service. You will be responsible for supporting store operations, stock management, risk control, and ensuring seamless administrative processes.
Responsibilities
-Assist the Store Manager with stock take and store administration.
-Monitor and analyze stock movement within the store.
-Implement risk management procedures to mitigate stock losses and shrinkage.
-Ensure compliance with all administration, reporting, and system procedures.
-Extract and analyze store reports to evaluate turnover and stock performance.
-Present relevant reports and insights to the Store Manager.
-Organize and maintain in-store filing systems.
-Monitor and control cash and transactional activities to ensure adherence to processes.
-Enforce in-store safety and security procedures.
-Process customer transactions using the retail POS system.
-Engage with customers professionally to identify their needs and provide solutions.
-Promote customer loyalty programs and cash reward initiatives.
-Continuously enhance customer satisfaction and experience.
-Adhere to visual merchandising principles and housekeeping standards.
-Develop product knowledge and sales skills to drive store performance.
-Collaborate with the team to achieve sales targets and implement store objectives.
-Stay updated on the latest fashion trends.
Requirements & Skills
- BGCSE (Botswana General Certificate of Secondary Education) or equivalent.
- Minimum of 3 years of retail or administrative experience.
- Passion for fashion and customer service.
- Strong administrative and organizational skills.
- Computer literacy with proficiency in MS Office and POS systems.
- Ability to work under pressure in a fast-paced environment.
- Available to work shifts, including weekends.
- Strong verbal and written communication skills.
- Capable of planning, organizing, and multitasking effectively.
- Ability to work independently and take initiative.
- Attention to detail and ability to maintain high standards.
Key Success Behaviors
- Approaching challenges with urgency, enthusiasm, and energy.
- Building strong customer relationships and delivering customer-focused solutions.
- Making sound decisions that drive business progress.
- Embracing digital innovations in retail and business applications.
- Motivating a team to achieve store objectives.
- Seeking feedback for personal and professional growth.
Why Join Us?
At TFG, we believe our people are our greatest asset. As part of a globally diversified retail portfolio of 34 specialty lifestyle and apparel brands, we inspire our customers to live their best lives. We offer growth opportunities, career development, and a dynamic work environment where you can thrive.