Markham: Administrators

Administration Controller (45hr) – Markham
Location: Gaborone, Botswana
Closing Date: 20th March 2025

Overview

Markham, a leading fashion retailer under TFG, is looking for a dedicated Administration Controller to join our team in Gaborone. This role requires an individual with strong administrative skills, retail experience, and a passion for customer service. You will be responsible for supporting store operations, stock management, risk control, and ensuring seamless administrative processes.

Responsibilities

-Assist the Store Manager with stock take and store administration.

-Monitor and analyze stock movement within the store.

-Implement risk management procedures to mitigate stock losses and shrinkage.

-Ensure compliance with all administration, reporting, and system procedures.

-Extract and analyze store reports to evaluate turnover and stock performance.

-Present relevant reports and insights to the Store Manager.

-Organize and maintain in-store filing systems.

-Monitor and control cash and transactional activities to ensure adherence to processes.

-Enforce in-store safety and security procedures.

-Process customer transactions using the retail POS system.

-Engage with customers professionally to identify their needs and provide solutions.

-Promote customer loyalty programs and cash reward initiatives.

-Continuously enhance customer satisfaction and experience.

-Adhere to visual merchandising principles and housekeeping standards.

-Develop product knowledge and sales skills to drive store performance.

-Collaborate with the team to achieve sales targets and implement store objectives.

-Stay updated on the latest fashion trends.

Requirements & Skills

  • BGCSE (Botswana General Certificate of Secondary Education) or equivalent.
  • Minimum of 3 years of retail or administrative experience.
  • Passion for fashion and customer service.
  • Strong administrative and organizational skills.
  • Computer literacy with proficiency in MS Office and POS systems.
  • Ability to work under pressure in a fast-paced environment.
  • Available to work shifts, including weekends.
  • Strong verbal and written communication skills.
  • Capable of planning, organizing, and multitasking effectively.
  • Ability to work independently and take initiative.
  • Attention to detail and ability to maintain high standards.

Key Success Behaviors

  • Approaching challenges with urgency, enthusiasm, and energy.
  • Building strong customer relationships and delivering customer-focused solutions.
  • Making sound decisions that drive business progress.
  • Embracing digital innovations in retail and business applications.
  • Motivating a team to achieve store objectives.
  • Seeking feedback for personal and professional growth.

Why Join Us?

At TFG, we believe our people are our greatest asset. As part of a globally diversified retail portfolio of 34 specialty lifestyle and apparel brands, we inspire our customers to live their best lives. We offer growth opportunities, career development, and a dynamic work environment where you can thrive.

APPLICATION PROCESS

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