Location: Eastern Cape, South Africa
Closing Date: 08 August 2024
Overview
Metropolitan, one of South Africa’s oldest financial services brands, with a 125-year legacy of empowering communities through affordable financial solutions, is offering a comprehensive learnership program. This program aims to develop theoretical knowledge and practical skills, fostering professional growth and increasing employment opportunities.
Role Purpose
To provide learners with both theoretical and practical training, enabling them to grow professionally and laying the foundation for increased employment opportunities.
Requirements
- Education: Grade 12 or equivalent NQF4 qualification.
- Age: Between 18 and 35.
- Citizenship: South African citizen by birth.
- Employment Status: Unemployed.
- Diversity: Belong to a previously disadvantaged group. People living with disabilities are encouraged to apply.
Duties & Responsibilities
Process:
-Actively participate in classroom sessions and practical on-the-job training.
-Develop a deep understanding of the company’s products, policies, and procedures.
-Compile a comprehensive portfolio of evidence for submission to SETA.
-Maintain detailed logbooks for work-based learning.
-Successfully complete formative and summative assessments.
-Utilize company systems and understand operational processes efficiently.
Client:
-Foster and nurture relationships with clients and stakeholders.
-Adhere to service level agreements, managing client and stakeholder expectations.
-Provide recommendations to enhance client service and ensure fair treatment.
-Participate in a culture that promotes meaningful relationships and open feedback.
-Monitor and enhance turnaround times and quality standards.
-Manage client queries efficiently, using feedback to refine service and processes.
People:
- Build strong relationships with colleagues and support change initiatives.
- Continuously enhance expertise in industry-specific knowledge.
- Encourage a culture of innovation and implement new ideas within the team.
- Promote a work-centric mindset focused on productivity and service excellence.
- Take ownership of personal and professional growth opportunities.
Finance:
- Identify solutions to enhance cost-effectiveness and operational efficiency.
- Escalate unresolved policy and compliance issues for thorough investigation.
- Participate in risk identification processes and communicate recommendations effectively.
Competencies
- Examining Information: Analyses and processes information, asks probing questions, and strives to find solutions.
- Interacting with People: Projects enthusiasm, is talkative and focused on interacting and networking.
- Articulating Information: Articulate in giving presentations, explains things well, and projects social confidence.
- Thinking Positively: Optimistic and positive, recovers easily from setbacks, and projects cheerfulness.
- Embracing Change: Copes with change and variety, adapts to new challenges.
- Team Working: Works collaboratively with others, involves others in decision-making.
- Following Procedures: Adheres to rules and instructions, minimizes risks by sticking to processes.
- Upholding Standards: Behaves ethically, maintains confidentiality, and acts with integrity.
How To Apply: