Job Title: Retail Clerk (2 Positions)
Ministry: Information, Communications, Science, Technology, and Innovation
Department: Postal Services
Location: Districts
Grade: E
Reports To: Assistant Controller
Job Purpose:
To coordinate postal transactions and display retail products and services effectively, ensuring efficient service delivery and revenue collection.
Key Responsibilities:
1. Revenue Collection:
-Sell postal products and services to the public.
-Collect revenue from private bag and box rentals, COD services, and other newly introduced retail services.
2. Process and Balance Transactions:
-Issue ordinary and telegraphic money and postal orders based on customer requirements.
-Cash postal orders, money orders, and pensions upon the presentation of valid identification.
-Record daily transactions into cash books for retail services.
-Balance books of accounts for retail services.
3. Mail Acceptance and Delivery:
-Accept incoming mail, registered items, and parcels from customers.
-Deliver outgoing mail items to customers at the counter.
4. Perform Mail Circulation Duties:
-Sort letters using primary and secondary sorting frames.
-Sort letters for private bags and private boxes.
-Report irregularities observed during mail sorting.
-Forward unclaimed letters to the Returned Letters Office (RLO).
-Inspect posted items for damages sustained during transit.
-Process unclaimed mail matters.
Performance Indicators:
-Balanced books of accounts.
-Increased revenue collection.
Required Skills and Attributes:
Skills:
-Computer proficiency.
-Knowledge of basic accounting principles.
Attributes:
-Ability to work under pressure.
-Proactive and approachable.
-Strong customer care and interpersonal skills.
-Personally motivated with strong interaction abilities.
Qualifications:
Education and Experience:
- Diploma in Accounting, Business Management, or Business Studies with a minimum of 2 years of work experience.
- OR: COSC qualification with 6 years of experience as a Postal Clerk.
- Experience in postal services will be an added advantage.
Application Instructions:
Applications must be submitted using the relevant forms:
- G.P. 103 for first-time applicants.
- G.P. 104 for serving officers.
Applications should include:
- Up-to-date and correctly filled performance appraisal forms.
- Certified copies of educational certificates.
Address applications to:
The Director, Human Resource
Mrs. Maseeiso Lenkoane
Ministry of Information, Communications, Science, Technology, and Innovation
P.O. Box 413, Maseru
Or hand-deliver to:
Human Resource Office, Post Office Building, 2nd Floor, Maseru-100
Closing Date:
Applications must be submitted by 14th February 2025.
Note: Only shortlisted candidates will be contacted.
Join our team to deliver excellent postal services and contribute to the growth of the Ministry!