Job Title: Guest Experience Expert (Receptionist) – Protea Hotel by Marriott Sea Point
Location: Cape Town, Western Cape 8005
Closing Date: 16 October 2024
Overview
Protea Hotel by Marriott Sea Point is seeking a dedicated Guest Experience Expert (Receptionist) to join our team. This role goes beyond the standard check-in and check-out process; we are looking for someone who can create memorable experiences for our guests throughout their stay. If you have a passion for delivering exceptional service, this is an excellent opportunity to be part of a leading hospitality brand in Africa.
Responsibilities
As a Guest Experience Expert, your key responsibilities will include:
- Guest Relations:
- Actively listen and respond to guest inquiries, concerns, and requests in a positive and timely manner.
- Engage with guests regarding their stay and local attractions, offering personalized recommendations.
- Ensure a warm welcome and fond farewell for all guests, addressing them by name whenever possible.
- Assist other team members to ensure prompt and efficient guest service.
- Guest Services:
- Arrange transportation and other services such as entertainment, religious services, and dry cleaning as per guest requests.
- Manage access to public space devices like televisions and computers, providing troubleshooting assistance when necessary.
- Communicate with relevant departments (e.g., Front Desk, Housekeeping, Security) to resolve guest issues.
- Check-in/Check-out:
- Process guest check-ins and check-outs, verifying reservations and securing payment.
- Ensure accurate billing and resolve any disputes or late charges.
- Maintain updated records of room status and special requests.
- Cash Handling:
- Process payments, balance receipts, and follow proper procedures for cash handling.
- Manage petty cash and resolve discrepancies in accordance with company policies.
- Reports and Recordkeeping:
- Run daily reports, including arrivals and departures, and ensure all data is accurate.
- Document shift activities in logs and report any relevant information to management.
- Communication and Teamwork:
- Provide clear and professional communication to guests and colleagues.
- Assist coworkers and ensure tasks are completed to meet company standards.
- Foster positive relationships with guests and team members to maintain a productive work environment.
Requirements
Education and Experience:
- A diploma or equivalent education is preferred.
- A minimum of 1 year of experience in a similar role within the hospitality industry is desirable.
Skills and Personal Attributes:
- Strong communication and interpersonal skills, with fluency in English.
- Proficient computer skills and basic mathematics.
- Ability to work under pressure while maintaining a positive demeanor.
- Excellent organizational skills and ability to multitask effectively.
- Integrity, dependability, and adaptability in a fast-paced environment.
HOW TO APPLY:
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