Job Opportunity: Service Consultant x2 β Student Banking (6-Month Fixed-Term Contract) β FNB (Molepolole, Botswana) β Apply by 9 July 2025
Location: Molepolole, Botswana
Position: Service Consultant β Student Banking (2 Positions Available)
Contract Type: 6-Month Fixed-Term Contract
Closing Date: 9 July 2025
Job Reference: R36522
Overview:
FNB Botswana is looking for two highly motivated and customer-focused individuals to join the Student Banking division in Molepolole on a six-month fixed-term contract. The successful candidates will provide frontline support, process customer requests efficiently, and help drive service excellence while supporting operational goals and strategic business growth.
Key Responsibilities:
-Deliver outstanding customer service through various channels such as face-to-face, telephonic, and internal/external communication.
-Resolve customer queries promptly and effectively, ensuring service timelines are met.
-Understand and manage customer needs and expectations in line with the bankβs service standards.
-Promote cost efficiency while contributing to profitability and revenue recovery initiatives.
-Remain informed about developments in the banking industry, particularly in Mortgage Lending and Student Banking products.
-Develop and maintain effective relationships with internal teams and external stakeholders.
-Maintain in-depth knowledge of banking products, procedures, and service timelines.
-Process customer requests and update systems accurately and timeously.
-Prioritize incoming requests and handle them with urgency while maintaining service quality.
-Support strategic business goals by executing tasks and projects aligned to key objectives.
-Ensure full compliance with governance, audit, and legal requirements.
-Execute operational responsibilities as outlined in service level agreements and documented processes.
Requirements and Skills:
-Experience in customer service or banking is advantageous.
-Excellent communication and interpersonal skills.
-Strong customer orientation and a passion for service excellence.
-Ability to multitask, prioritize, and work effectively under pressure.
-Good understanding of banking operations and compliance standards.
-Detail-oriented with strong planning and organizational skills.
-Proven ability to work collaboratively and maintain professionalism.
-Willingness to continuously learn and adapt to a dynamic work environment.
Employment Equity:
FNB is committed to promoting diversity and inclusion in the workplace. The bank encourages candidates with disabilities to apply and may request voluntary disclosure of such information, which will remain confidential unless disclosure is legally required.