Store Manager (45hr) – Totalsports
Location: Botswana
Closing Date: Not specified
Overview
We are seeking an achievement-oriented Store Manager for our Totalsports store in Botswana. If you have a passion for retail, outstanding customer service, and people management skills, we want to hear from you! This role requires previous retail experience, a flair for visual merchandising, strong leadership, and a good head for figures. Join us to drive our store’s success and create exceptional customer experiences.
Key Responsibilities
- Drive store turnover to meet and exceed sales targets.
- Manage and control store expenses to maximize profitability.
- Monitor and reduce stock losses, ensuring shrinkage is kept in line with company standards.
- Lead people management tasks, including staff recruitment, development, employee relations, and performance management.
- Execute and maintain in-store merchandising strategies and standards.
- Ensure customer satisfaction by adhering to our customer service strategy and fulfilling customer demands.
- Handle all store administration, including financial reporting and stock management.
Qualifications
- A Matric certificate (required).
- Minimum of 3 years of retail experience, with at least 1 year in store leadership.
Skills & Competencies
- Proven leadership and business management skills.
- High flexibility and ability to adapt to various customer needs and situations.
- Strong sense of urgency with the ability to work independently.
- Excellent interpersonal and communication skills.
- Ability to manage a flexible schedule to meet the demands of the business.
- Strong organizational and planning skills, with a high attention to detail.
- Profit and turnover-driven, with the ability to manage risks within the store.
- Experience with strategic sales planning, sales processes, and customer value management.
- Ability to make timely decisions and drive business progress.
- Motivated and able to inspire others to reach their potential and achieve business objectives.
- Demonstrated ability to anticipate business changes and adopt innovative solutions.
- Ability to manage multiple tasks efficiently in a fast-paced environment.
Competencies & Behaviours for Success
- Taking on new opportunities and challenges with urgency, high energy, and enthusiasm.
- Building strong customer relationships and delivering customer-centric solutions.
- Making well-informed decisions that contribute to the success of the organization.
- Continuously reflecting on and learning from feedback to enhance personal and team performance.
- Motivating and leading a team to perform at its best and achieve organizational goals.
- Proactively addressing and adopting new technology and digital tools to enhance business operations.
HOW TO APPLY:
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About Us
TFG is an internationally diversified retail portfolio with 34 specialty lifestyle and apparel brands, including Totalsports, that inspire our customers to live their best lives. Our vision is to create the most remarkable omnichannel experiences for our customers, and we are driven by purpose and growth. At TFG, our people are our greatest asset, and we are committed to supporting your career growth across our diverse brands.