Location: Maseru, Lesotho
Job Type: Full-time

Overview

ZMG Isuzu Motor Dealership is seeking a dedicated Vehicle Service Consultant to join our team. This role serves as a vital link between customers and the service department, ensuring a seamless and satisfying service experience. The ideal candidate will possess strong communication skills, automotive knowledge, and a customer-focused approach to enhance client satisfaction and service efficiency.

Responsibilities

Customer Interaction & Service Coordination

• Greet customers, assess their service needs, and provide professional assistance.
• Explain service options, costs, and estimated timelines clearly.
• Schedule appointments efficiently while managing service department workload.
• Manage vehicle check-ins and pre-delivery inspections to ensure quality and safety standards.
• Provide repair estimates and obtain customer approval before commencing work.
• Keep customers informed about service progress, delays, and additional repair recommendations.

Work Order & Documentation Management

• Create and maintain work orders in the Dealership Management System (DMS).
• Document customer concerns, technician recommendations, and repair histories accurately.
• Provide detailed service and repair estimates, including parts and labor costs.
• Collaborate with the parts department to ensure timely availability of required components.
• Manage warranty claims and service-related paperwork efficiently.

Customer Satisfaction & Retention

• Conduct follow-up calls after service to assess customer satisfaction.
• Address and resolve customer complaints professionally and in a timely manner.
• Promote dealership service packages, maintenance plans, and additional offerings.
• Build and maintain strong relationships with customers to foster long-term loyalty.

Coordination with Service & Technical Teams

• Communicate customer concerns effectively to technicians to ensure accurate service.
• Work closely with the service manager to optimize workflow and service efficiency.
• Ensure vehicles are ready for pickup on time and cleaned as required.

Compliance & Best Practices

• Adhere to ZMG Isuzu Dealership’s service policies and brand standards.
• Ensure compliance with safety and warranty guidelines.
• Stay updated on Isuzu vehicle models, service procedures, and technical advancements.

Requirements

Qualifications & Experience

• Education: Minimum of a Diploma; additional training or certification in automotive technology or customer service is advantageous.
• Experience: At least two years in a customer-facing role, with basic knowledge of vehicle maintenance and repair processes.

Skills

• Strong communication and interpersonal abilities.
• Excellent organizational and multitasking skills.
• Proficiency in computer systems and service management software.
• Ability to work well under pressure in a fast-paced environment.
• Customer-focused mindset with an emphasis on service quality and satisfaction.

HOW TO APPLY:

About the Company

ZMG Isuzu is Lesotho’s only official Isuzu dealership, dedicated to providing premium automotive solutions to individuals and businesses across the country. As the exclusive Isuzu dealer in Lesotho, we offer a full range of new Isuzu vehicles across all derivatives—LCV, SUV, and CV—along with genuine parts and expert servicing to ensure our customers experience unmatched reliability and performance.