The Department of Employment and Labour – UIF Customer Service Officer
Client Service Officer: UIF (24 Posts)
Annual Salary: R269,499 per annum
Job Reference: POST 13/51
Closing Date: 30 April 2025
Overview
The Department of Employment and Labour is recruiting 24 Client Service Officers to join the Unemployment Insurance Fund (UIF) unit across various labour centres in South Africa. This is an excellent opportunity for motivated individuals with strong interpersonal skills and a passion for public service to play a key role in supporting unemployed citizens. As a Client Service Officer, you will be responsible for front-line service delivery including UIF claims processing, customer care, and administrative support. The role offers a chance to gain practical experience in a government department that upholds accountability, service excellence, and the Batho Pele principles.
Location of Posts
Successful candidates will be placed at the following Labour Centres:
- Thaba-Nchu Satellite Office – HR4/4/8/906 (x2 Posts)
- Bethlehem – HR4/4/8/907 (x2 Posts)
- Sasolburg – HR4/4/8/908 (x2 Posts)
- Mqanduli – HR4/4/8/909 (x2 Posts)
- Vryburg – HR4/4/10/204 (x2 Posts)
- Potchefstroom – HR4/4/4/209 (x1 Post)
- Christiana – HR4/4/4/209/02 (x1 Post)
- Kokstad – HR4/4/5/6/1 (x1 Post)
- Richmond – HR4/4/5/6/1 (x1 Post)
- Ulundi – HR4/4/5/7 (x1 Post)
- Dundee – HR4/4/5/8 (x1 Post)
- Ladysmith – HR4/4/5/9/1 (x1 Post)
- Estcourt – HR4/4/5/10 (x1 Post)
- Mthatha – HR4/4/10/101 (x3 Posts)
- Kariega – HR4/4/10/102 (x3 Posts)
Requirements
- Minimum Qualification: Grade 12 / Senior Certificate
- Experience: No experience required
Knowledge of the following is advantageous:
- Unemployment Insurance Act and Regulations
- Unemployment Insurance Contributions Act
- Public Financial Management Act (PFMA)
- Protection of Personal Information Act (POPIA)
- Treasury Regulations
- Batho Pele Principles
- Department of Labour and UIF policies and procedures
- Customer Care Principles
Competencies:
- Interviewing and communication skills (both verbal and written)
- Listening and computer literacy
- Customer relations
- Analytical thinking
- Interpersonal skills
- Telephone etiquette
- Ability to operate job training systems
Key Duties
- Provide screening services
- Process applications for UIF benefits
- Register payment continuation forms
- Deliver administrative functions
Application Process
Submit your application to the relevant Labour Centre, based on the post you are applying for.
Below are key contacts and email addresses for online or postal applications (based on Labour Centre):
- Kokstad: jobs-KZN1@labour.gov.za
- Richmond: jobs-KZN2@labour.gov.za
- Ulundi: jobs-KZN3@labour.gov.za
- Dundee: jobs-KZN4@labour.gov.za
- Ladysmith: jobs-KZN5@labour.gov.za
- Estcourt: jobs-KZN6@labour.gov.za
- Mthatha: Jobs-EC6@labour.gov.za
- Kariega: Jobs-EC3@labour.gov.za
Chief Director (Provincial Operations):
Private Bag X522, Bloemfontein, 9300
OR hand deliver to Labour House, 43 Charlotte Maxeke Street, Bloemfontein
Email: jobs-FS1@labour.gov.za
Other contact details for applications and enquiries are listed per location in the full advertisement.
Enquiries:
For enquiries, contact the relevant official from the list below based on the Labour Centre you are applying to:
- Mr MJ Ngono: (051) 933 2299
- Mr T Moholi: (051) 303 5293
- Ms Lelope: (051) 970 3200
- Mr S Shongwe: (018) 387 8100
- Mr S Ngozo: (039) 727 2140
- Mr P Ntolo: (033) 212 2786
- Mr T Nkosi: (035) 878 0800
- Ms T Khumalo: (034) 212 4821
- Ms L Radebe: (036) 638 1300
- Mr J Fakude: (035) 352 7767
- Ms S Zaku: (047) 501 0650
Note: Please ensure that your application includes a detailed CV, certified copies of your qualifications, and clearly indicates the Reference Number and Labour Centre for the post you are applying to. Only shortlisted candidates will be contacted.