Client Service Consultant (Unclaimed Benefits) โ Metropolitan Lesotho (Maseru) โ Apply by 13 June 2025
Job Opportunity: Client Service Consultant (Unclaimed Benefits) โ Metropolitan Lesotho (Maseru) โ Apply by 13 June 2025
Location: Maseru, Lesotho
Position: Client Service Consultant (Unclaimed Benefits)
Company: Metropolitan Lesotho, a subsidiary of Momentum Group
Reference Number: MMH250414-7
Position Type: Temporary
Cluster: International
Role Family: Client Services
Remote Opportunity: Some of the time
Closing Date: 13 June 2025
Introduction
Metropolitan Lesotho, part of the Momentum Group listed on the Johannesburg Stock Exchange, invites dynamic and self-motivated individuals to apply for the Client Service Consultant (Unclaimed Benefits) position based in Maseru. This temporary opportunity offers a chance to work within a high-performance culture committed to impactful service delivery in the insurance and financial services sector.
Role Purpose
To provide accurate and efficient administrative support that ensures timely and professional client service, with a specific focus on resolving unclaimed benefits, while meeting Service Level Agreements (SLAs) and compliance requirements.
Minimum Requirements
-Degree in Business Management or a related field.
-At least 2 years of experience in customer service or a similar administrative role.
-Proficiency in Microsoft Excel and Word.
Key Responsibilities
-Ensure client data accuracy and compliance with Know Your Customer (KYC) regulations.
-Identify, process, and resolve unclaimed benefits with accuracy and efficiency.
-Maintain high standards of data integrity and ensure proper filing of claim documentation.
-Deliver client service aligned with internal business rules and regulatory frameworks.
-Process policyholder payments within agreed turnaround times and internal procedures.
-Manage communication with clients, ensuring transparency and reliability in responses.
-Relodge payment instructions and track customer satisfaction feedback consistently.
-Report productivity through accurate completion of trackers and team contributions.
-Provide innovative solutions that enhance client satisfaction and retention.
Competencies and Skills
-Excellent verbal and written communication skills.
-Ability to resolve queries and follow through on outstanding issues.
-High level of integrity and confidentiality in handling client records.
-Ability to perform under pressure with strong attention to detail.
-Effective time management and organizational skills.
-Strong interpersonal and customer relationship-building abilities.
-Business acumen and a client-first mindset.
-Accountability and results-driven attitude.
-Commitment to learning and continuous improvement.
APPLICATION PROCESS
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