Department of Employment and Labour Client Service Officer Jobs 2026 โ X4 Posts in Gauteng & Eastern Cape | Grade 12 | No Experience Required | Apply by 27 November 2026
1. Job Overview
The Department of Employment and Labour is inviting applications from suitably qualified candidates for Client Service Officer positions at labour centres in Kempton Park, Gauteng, and KuGompo City (East London), Eastern Cape.
There are four (X4) posts across three advertised job categories, including Client Service Officer, Client Service Officer: Paymaster and Client Service Officer: Employer Services.
These government vacancies require Grade 12 or a Senior Certificate, and no previous work experience is required.
Successful candidates will assist members of the public with claims, Unemployment Insurance Fund (UIF) services, document registration, customer enquiries and general administrative duties.
Job Details
| Job Information | Details |
|---|---|
| Employer | Department of Employment and Labour |
| Positions | Client Service Officer |
| Total Vacancies | X4 |
| Locations | Kempton Park and KuGompo City |
| Provinces | Gauteng and Eastern Cape |
| Minimum Qualification | Grade 12 / Senior Certificate |
| Work Experience | No experience required |
| Salary | R280,278 per annum |
| Closing Date | 27 November 2026 |
| Walk-in Deadline | 16:00 |
| Online Deadline | 23:59 |
2. Available Positions and Key Responsibilities
Position 1: Client Service Officer โ X2 Posts
Reference Number: HR4/4/4/10/15
Location: Labour Centre, Kempton Park, Gauteng
Salary: R280,278 per annum
Qualification: Grade 12
Experience: No experience required
Key Responsibilities
- Receive and verify documents submitted for registration.
- Register claims on the operational system.
- Assist employers with services at kiosks, online platforms and service centres.
- Respond to customer enquiries.
- Handle service-related complaints.
- Ensure accurate collection and capturing of information.
- Provide professional customer service in accordance with Batho Pele principles.
Position 2: Client Service Officer โ Paymaster
Reference Number: HR4/4/11/27
Location: Labour Centre, KuGompo City, Eastern Cape
Salary: R280,278 per annum
Qualification: Grade 12 / Senior Certificate
Experience: No experience required
Key Responsibilities
- Provide screening services to members of the public.
- Process applications for UIF benefits.
- Register UIF payment continuation forms.
- Assist applicants with UIF-related enquiries.
- Perform general administrative functions.
- Support accurate processing of benefit applications.
- Provide professional customer service.
Position 3: Client Service Officer โ Employer Services
Reference Number: HR4/4/11/26
Location: Labour Centre, KuGompo City, Eastern Cape
Salary: R280,278 per annum
Qualification: Grade 12 / Senior Certificate
Experience: No experience required
Key Responsibilities
- Provide screening services.
- Process applications for UIF benefits.
- Register payment continuation forms.
- Assist with administrative functions.
- Respond to service-related enquiries.
- Maintain accurate administrative records.
- Support the delivery of labour centre services.
3. Skills and Requirements
Minimum Qualifications
Applicants must have:
- Grade 12 or Senior Certificate.
- No previous work experience is required.
Knowledge Requirements
Depending on the position, applicants should have knowledge or an understanding of:
- Unemployment Insurance Act and Regulations.
- Unemployment Insurance Contributions Act.
- Compensation for Occupational Injuries and Diseases Act (COIDA).
- Public Finance Management Act (PFMA).
- Treasury Regulations.
- Protection of Personal Information Act (POPIA).
- Public Service Act and Public Service Regulations.
- Batho Pele principles.
- Occupational Health and Safety Act.
- Promotion of Access to Information Act.
- Departmental policies and procedures.
- Customer service and administrative processes.
Required Skills
Candidates should demonstrate:
- Good verbal and written communication.
- Computer literacy.
- Professional telephone etiquette.
- Active listening.
- Good interpersonal skills.
- Customer service abilities.
- Time management.
- Conflict management.
- Problem-solving and analytical skills.
- Ability to handle customer enquiries and complaints.
- Emotional intelligence.
- Ability to interpret and follow procedures.
4. How to Apply
Interested candidates must submit their applications using the new Z83 Application for Employment form and an updated, comprehensive CV.
Important: Each position has its own reference number and application instructions. Applicants applying for more than one position must submit a separate application for each post.
Position 1: Client Service Officer โ Kempton Park (X2)
Reference Number: HR4/4/4/10/15
Postal Applications:
Chief Director: Provincial Operations
PO Box 4560
Johannesburg
2001
Hand Delivery:
Department of Employment and Labour
No. 47 Empire Road
Parktown, Johannesburg
Online Application Portal:
https://essa.labour.gov.za/EssaOnline/WebBeans
Enquiries: Mr S Mdluli
Telephone: 012 406 5613 / 067 424 6655
Position 2: Client Service Officer โ Paymaster, KuGompo City
Reference Number: HR4/4/11/27
Application Address:
Deputy Director: Labour Centre Operations
IG Building, Ensuco House
Corner of Hill and Church Streets
East London, 5201
Eastern Cape
Application Email: Jobs-ECELN@labour.gov.za
Enquiries: Mr M Njamela
Telephone: 043 702 7500
Position 3: Client Service Officer โ Employer Services, KuGompo City
Reference Number: HR4/4/11/26
Application Address:
Deputy Director: Labour Centre Operations
IG Building, Ensuco House
Corner of Hill and Church Streets
East London, 5201
Eastern Cape
Application Email: Jobs-ECELN@labour.gov.za
Enquiries: Mr M Njamela
Telephone: 043 702 7500
Required Application Documents
Applicants must submit:
- A fully completed, initialled and signed new Z83 form.
- An updated, comprehensive Curriculum Vitae (CV).
The Z83 form is available at:
For email applications: Combine the Z83 form and CV into one attachment. Clearly indicate the correct job title and reference number in the email subject line.
Important Application Instructions
- Use the new Z83 form. Applications submitted on the old Z83 form will not be considered.
- Complete Sections A, B, C and D in full.
- Complete the required declarations and sign the application.
- Submit a separate Z83 form for each position.
- Ensure the correct job title and reference number are included.
- Certified copies of qualifications and supporting documents will only be required from shortlisted candidates.
- Shortlisted candidates may undergo practical and integrity assessments.
- Employment Equity targets will be considered during selection.
- Late or incomplete applications will not be considered.
- Only shortlisted candidates will be contacted.
- Applicants who do not receive feedback within eight weeks after the closing date should consider their applications unsuccessful.
Closing Date
27 November 2026
- Walk-in applications: 16:00 (4:00 PM)
- Online applications: 23:59 (11:59 PM)
Applicants should follow the submission method specified for their chosen position and ensure their applications reach the department before the applicable deadline.
Disclaimer: We do not recruit or process applications. No fees.
