The Courier Guy Kiosk Assistant Jobs 2026 โ Frankfort, Free State | Grade 12 | Temporary Position | Apply by 28 October 2026
The Courier Guy is inviting applications from suitably qualified candidates for a Kiosk Assistant position in Frankfort, Free State.
This opportunity is suitable for job seekers who have completed Grade 12 (Matric) or an equivalent qualification and have between one and two years of experience in customer service or retail.
The successful candidate will assist customers, process incoming and outgoing parcels, resolve enquiries and ensure that daily kiosk operations run efficiently.
The position is advertised as temporary, with applications closing on 28 October 2026.
About The Courier Guy
The Courier Guy is a South African courier and logistics company providing parcel collection, delivery and distribution services.
The company operates through a network of branches and kiosks that assist customers with sending, receiving and tracking parcels.
Kiosk Assistants play an important role in these operations by ensuring that parcels are processed correctly and customers receive professional assistance.
The Courier Guy is currently seeking a Kiosk Assistant to support its operations at 70D JJ Hadebe Street, Frankfort.
About the Kiosk Assistant Position
The Kiosk Assistant is responsible for providing efficient customer service while supporting daily parcel processing activities.
The role combines administrative responsibilities, customer communication and operational support.
Successful candidates must ensure that parcel information is accurately captured, customer enquiries are resolved and transactions are completed according to company procedures.
The position requires someone who can work accurately under pressure while maintaining a friendly and professional attitude.
Key Duties and Responsibilities
1. Customer Service
The successful candidate will:
-Welcome and assist customers professionally.
-Provide friendly and efficient service.
-Respond to customer questions.
-Assist customers with courier-related services.
-Maintain The Courier Guy’s customer service standards.
-Identify opportunities to improve customer satisfaction.
2. Parcel Processing
Responsibilities include:
- Processing incoming parcels.
- Processing outgoing parcels.
- Capturing parcel information accurately.
- Checking transaction details.
- Ensuring parcels are processed according to operational procedures.
- Maintaining accuracy when handling customer shipments.
3. Customer Complaints and Enquiries
The Kiosk Assistant will:
- Respond to customer complaints.
- Resolve enquiries within agreed service timelines.
- Record customer requests.
- Follow up on unresolved matters.
- Escalate complex complaints when necessary.
- Provide customers with accurate updates.
4. Administrative Support
The successful candidate will also:
- Capture information on operational systems.
- Maintain accurate transaction records.
- Log and track customer enquiries.
- Update relevant information.
- Follow company administrative procedures.
- Ensure information is recorded correctly.
5. Communication and Teamwork
Responsibilities include:
- Communicating with customers and colleagues.
- Providing accurate information about courier services.
- Sharing customer feedback with relevant departments.
- Maintaining professional working relationships.
- Supporting cooperation between operational teams.
6. Following Company Procedures
The successful candidate must:
- Follow company policies and procedures.
- Complete tasks within agreed timelines.
- Comply with service-level agreements.
- Follow daily operational schedules.
- Maintain accuracy and professionalism.
- Support efficient kiosk operations.
Minimum Qualification Requirements
Applicants must possess:
National Senior Certificate (Grade 12) or an equivalent qualification.
This is the minimum educational requirement specified in the advertisement.
A university degree or diploma is not listed as compulsory.
Candidates should ensure that they meet the educational and experience requirements before applying.
Work Experience Requirements
Applicants must have:
1โ2 years of experience in a customer service or retail environment.
Relevant experience may include:
- Retail sales assistance.
- Customer service.
- Cashier or counter-service duties.
- Handling customer complaints.
- Processing customer transactions.
- Administrative support.
- Working in a customer-facing environment.
Is Courier Experience Required?
Previous experience in the courier or logistics industry is advantageous but not compulsory.
Applicants with retail or customer service experience may apply even if they have not previously worked for a courier company.
However, they must meet the advertised experience requirements.
Skills and Competencies
The Courier Guy is looking for candidates with the following abilities.
Customer Service Skills
Applicants must be able to provide friendly, professional and efficient assistance to customers.
Communication Skills
Good verbal and written communication skills are required.
Candidates should be able to explain services clearly and respond appropriately to customer enquiries.
Computer Literacy
Applicants must be computer literate, including the ability to use:
- Microsoft Office.
- Relevant operational systems.
- Computer-based transaction processes.
Problem-Solving Skills
The successful candidate must be able to identify customer problems, investigate enquiries and assist with finding solutions.
Attention to Detail
Accuracy is essential when capturing parcel information and processing transactions.
Ability to Work Under Pressure
Applicants should be comfortable working in a fast-paced environment where several customer requests may need attention.
Teamwork
The role requires effective communication and cooperation with colleagues and other departments.
Employment Type and Salary
The position is advertised as:
Temporary โ On-site Employment.
Successful candidates will work at The Courier Guy’s Frankfort location.
The advertisement does not specify the contract duration.
What Is the Salary?
The salary has not been disclosed in the supplied vacancy advertisement.
Applicants may enquire about the remuneration package and contract conditions during the recruitment process.
Why Apply for The Courier Guy Kiosk Assistant Position?
This opportunity may appeal to candidates who want to develop their experience in customer service and logistics.
Some reasons to consider applying include:
- Grade 12 is the minimum educational qualification.
- The position is advertised at entry level.
- Previous courier industry experience is not compulsory.
- Applicants with retail or customer service experience may qualify.
- The role provides exposure to parcel processing and logistics operations.
- The position offers an opportunity to strengthen customer service and administrative skills.
Candidates should remember that the vacancy is temporary rather than permanent.
Application Process:
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