Multi-skilled Consultant E – FNB Lesotho

Position: Multi-skilled Consultant E
Locations: Mohale’s Hoek & Quthing Branches, Lesotho
Closing Date: 29 April 2025
Company: First National Bank (FNB) Lesotho

Overview

Join FNB Lesotho, where innovation meets impact. We’re on the lookout for Multi-skilled Consultants to deliver outstanding customer service and support across our Mohale’s Hoek and Quthing branches. At FNB, we value curiosity, courage, and collaboration—qualities that make change possible. If you’re ready to be part of a team that’s shaping the future of banking, we’d love to hear from you.

Key Responsibilities

-Deliver exceptional customer experiences by adhering to FNB’s performance standards

-Promote and manage the migration of customers to digital and self-service banking platforms

-Understand and respond to customer needs, providing tailored solutions

-Handle customer complaints related to collection activities and resolve them effectively

-Maximize cross-selling opportunities and enhance client relationships

-Comply with bank procedures, policies, and regulatory requirements

Minimum Requirements

–Bachelor’s Degree in Business Management, Administration, Accounting, or related field

–1–3 years of experience in a similar customer service or banking environment

-Good knowledge of FNB products and services

-Strong interpersonal and communication skills

-Ability to work well in a fast-paced, customer-focused environment

What You’ll Gain

Opportunities to network and collaborate with industry professionals
A dynamic work environment that challenges and supports you
Room to innovate and grow
A culture of learning and sharing
A chance to make a real impact in the communities we serve

Who You Are

Curious and courageous – always eager to learn and unafraid to speak up
Obsessed with mastery – consistently working toward excellence in your role

APPLICATION PROCESS

APPLY HERE