Job Opportunity: Service Consultant x25 – Student Banking (6-Month Fixed-Term Contract) – FNB (Gaborone, Botswana) – Apply by 9 July 2025
Location: Gaborone, Botswana
Position: Service Consultant – Student Banking (25 Positions Available)
Contract Type: 6-Month Fixed-Term Contract
Closing Date: 9 July 2025
Job Reference: R36517
Overview:
FNB Botswana is offering an excellent opportunity for 25 dedicated and customer-focused individuals to join its Student Banking team in Gaborone on a six-month fixed-term contract. These positions are ideal for those passionate about delivering outstanding service, resolving client queries, and supporting operational excellence in a fast-paced financial environment.
Key Responsibilities:
-Provide top-tier customer service across face-to-face, telephonic, and other communication platforms.
-Efficiently process customer requests and resolve queries within established service timelines.
-Understand customer needs and engage professionally to provide relevant and timely solutions.
-Uphold service excellence and promote positive customer experiences across all touchpoints.
-Stay informed about the banking sector, particularly in Mortgage Lending and Student Banking trends.
-Foster strong working relationships with clients and internal stakeholders to support strategic goals.
-Maintain expert knowledge of FNB products, pricing, processes, and timelines.
-Deliver accurate administrative support, updating all relevant systems and documentation.
-Prioritize and manage incoming service requests to ensure client satisfaction.
-Align daily work and projects with the bank’s strategic business objectives and performance indicators.
-Ensure all work complies with legal, audit, and governance requirements.
-Fulfill operational tasks in accordance with service level agreements and internal protocols.
Requirements and Skills:
-Previous experience in customer service or banking is advantageous.
-Strong verbal and written communication skills.
-A passion for delivering excellent service and solving customer problems.
-Ability to manage multiple tasks and work under pressure.
-Knowledge of banking operations, compliance standards, and customer service practices.
-Attention to detail, time management, and organizational capabilities.
-Professional demeanor, integrity, and discretion.
-Ability to work both independently and as part of a team in a dynamic environment.
Employment Equity:
FNB is committed to Employment Equity and strongly encourages candidates with disabilities to apply. Applicants may voluntarily disclose disability information, which will remain confidential unless required by law.
APPLICATION PROCESS
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