Booth Teller โ Mukuru (Gaborone, Botswana) โ Apply by 30 June 2025
Job Opportunity: Booth Teller โ Mukuru (Gaborone, Botswana) โ Apply by 30 June 2025
Location: Gaborone, Botswana
Position: Booth Teller
Contract Type: Full-Time
Closing Date: 30 June 2025
Overview:
Mukuru is looking for dynamic and customer-focused individuals to join its team as Booth Tellers in Gaborone. In this role, you will be the trusted face of the brandโensuring accurate, secure, and friendly service to customers who rely on Mukuru for safe money remittance solutions. If you are passionate about service, good with numbers, and thrive in a fast-paced environment, this could be your opportunity.
Key Responsibilities:
1. Transaction Processing
-Perform Know Your Customer (KYC) checks on all transactions for compliance.
-Accurately verify currency authenticity and count cash precisely.
-Cancel outbound orders that fail to meet regulatory requirements.
-Monitor and comply with transaction limits as per central bank regulations.
2. Customer Service
-Assist customers in completing forms and understanding Mukuru services.
-Promote Mukuru products to new and existing customers.
-Offer guidance and ensure a high standard of service at all times.
3. Compliance & Security
-Report suspicious activity to the Anti-Money Laundering (AML) Officer.
-Assist with Enhanced Due Diligence (EDD) documentation when required.
-Secure cash, PINs, and booth devices daily.
-Maintain visitor logs and verify identification for all guests.
4. Operational Duties
-Perform accurate daily cash reconciliations (cash-ups).
-Maintain a clean, organized, and secure booth workspace.
-Ensure all security checks are completed before booth operations begin.
Requirements:
–Education: BGCSE / Botswana General Certificate of Secondary Education โ Essential
–Experience: At least 1 year of experience in a financial services or cash-handling environment โ Essential
Skills and Competencies:
-Strong understanding of foreign currencies, FICA regulations, and digital transaction systems
-Excellent numeracy and cash-handling accuracy
-High level of professionalism and customer service
-Good interpersonal and communication skills
-Ability to work independently with strong attention to detail
-Problem-solving mindset and willingness to learn and adapt
APPLICATION PROCESS
Why Join Mukuru?
At Mukuru, we donโt just move money โ we connect families, enable dreams, and build futures. Youโll work in a supportive and inclusive environment that values your input and gives you space to grow.