Job Opportunity:

Location: Free State (107 posts) & KwaZulu-Natal (58 posts), South Africa
Closing Date: 12 September 2025 at 16:00 (walk-in) and 00:00 (online)
Salary: R269,499 per annum
Position Type: Permanent

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Overview

The Department of Employment and Labour is recruiting 165 UI Client Service Officers across the Free State and KwaZulu-Natal provinces. These roles form part of frontline service delivery, ensuring that Unemployment Insurance Fund (UIF) services are accessible, efficient, and client-focused.

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Key Responsibilities

• Provide client screening services.
• Process UIF applications and benefit claims.
• Register payment continuation forms.
• Perform general administrative functions.
• Deliver quality customer service in line with Batho Pele principles.

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Requirements

• Grade 12 / Senior Certificate (Matric).
• No prior work experience required.
• Knowledge of: UIF Act & Regulations, UIF Contributions Act, PFMA, POPIA, Treasury Regulations, Batho Pele Principles, Department of Labour & UIF policies/procedures.
• Skills in:
  • Interviewing & communication (verbal/written).
  • Customer service and care principles.
  • Listening, conflict management & interpretation of UIF-related policies.
  • Time management, analytical skills & interpersonal relations.
  • Telephone etiquette & computer literacy.
  • On-the-job operational training (systems).

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Posts Available

Free State – 107 Posts

• Phuthaditjhaba (X8) – Ref: HR 4/4/8/944
• Petrusburg (X6) – Ref: HR 4/4/8/945
• Kroonstad (X8) – Ref: HR 4/4/8/946
• Ficksburg (X7) – Ref: HR 4/4/8/947
• Botshabelo (X5) – Ref: HR 4/4/8/948
• Thaba Nchu Satellite (X8) – Ref: HR 4/4/8/949
• Zastron (X6) – Ref: HR 4/4/8/950
• Harrismith (X10) – Ref: HR 4/4/8/951
• Sasolburg (X6) – Ref: HR 4/4/8/952
• Parys Satellite (X8) – Ref: HR 4/4/8/953
• Virginia Satellite (X5) – Ref: HR 4/4/8/954
• Bethlehem (X4) – Ref: HR 4/4/8/955
• Reitz (X12) – Ref: HR 4/4/8/956
• Provincial Office, Free State (X14) – Ref: HR 4/4/8/957

KwaZulu-Natal – 58 Posts

• Chatsworth Satellite Office (X5) – Ref: HR4/4/5/61
• Dundee (X6) – Ref: HR4/4/5/60
• Estcourt (X2) – Ref: HR4/4/5/62
• Kokstad (X7) – Ref: HR4/4/5/63
• Ladysmith (X4) – Ref: HR4/4/5/64
• Newcastle (X4) – Ref: HR4/4/5/65
• Pinetown (X6) – Ref: HR4/4/5/67
• Prospecton (X2) – Ref: HR4/4/5/78
• Richmond (X1) – Ref: HR4/4/5/68
• Stanger (X1) – Ref: HR4/4/5/69
• Ulundi (X1) – Ref: HR4/4/5/70
• Jozini Satellite Office (X6) – Ref: HR4/4/5/71
• Verulam (X4) – Ref: HR4/4/572
• Phoenix Satellite Office (X4) – Ref: HR4/4/5/73
• Vryheid (X5) – Ref: HR4/4/5/74

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