City of Johannesburg – Call Centre Internships

City of Johannesburg – Call Centre Internships

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Job Title: Johannesburg Call Centre Internship (R9,531.54 Stipend)

Location: Braamfontein, Johannesburg, South Africa
Closing Date: 24 October 2024

Overview:
The City of Johannesburg (CoJ), Group Finance Department, is offering an exciting internship opportunity within its Revenue Shared Services Centre (RSSC) for a period not exceeding 18 months. This internship provides hands-on experience in customer service, billing, and credit control in a dynamic municipal environment. Successful candidates will assist with revenue-related queries and maintain customer relationships while gaining valuable skills for future career growth.

Stipend:

  • For candidates with a completed qualification (minimum 360 credits): R9,531.54 per month
  • For students currently enrolled in a relevant qualification: R3,500.00 per month

Responsibilities:

-Log and process revenue account-related queries according to set operational procedures, resolving first-time queries when possible.

-Maintain and update electronically-based data and records.

-Adhere to the Performance Management Policy of the City of Johannesburg Municipality.

– Foster strong customer relationships with RSSC clients and maintain effective working relationships with internal stakeholders.

-Utilize operational assets and resources efficiently and cost-effectively, in line with the City’s policies and procedures.

Minimum Requirements:

  • Grade 12 (NQF level 4) plus a relevant tertiary qualification at NQF level 6 or currently enrolled towards an NQF level 6 qualification.
  • Must be a resident of the City of Johannesburg.

Key Competencies:

Leading Competencies:

  • Proficiency in Microsoft Office applications
  • Strong problem-solving abilities
  • Effective time management
  • Excellent listening, communication, and interpersonal skills

Core Learning Competencies:

  • Basic knowledge of billing concepts and functions
  • Ability to retain and recall knowledge
  • Capability to handle pressure in a fast-paced environment

HOW TO APPLY:

APPLY

Join the City of Johannesburgโ€™s Group Finance Department and kickstart your career in municipal finance and customer services with this valuable internship opportunity.

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