Job Opportunity:

Location: King Shaka International Airport, Durban, KwaZulu-Natal
Closing Date: 31 October 2025
Position Type: Permanent
Reference: PassengerServices_TicketSales_DUR_01
Employer: FlySafair (Safair Operations Pty Ltd)
Remuneration: Market-related

Overview

FlySafair—South Africa’s trusted low-cost airline renowned for friendly service and stellar on-time performance—is expanding operations in Durban. We’re seeking a people-centric Customer Service Agent to be the face of the brand at the airport: assisting with bookings, check-in and ticket sales, handling queries, and ensuring every traveller enjoys a smooth, safe, and professional experience.

Key Responsibilities

-Assist customers with ticket sales, bookings, changes, cancellations, and refunds.

-Provide accurate guidance on flight schedules, baggage rules, and airline policies.

-Manage delays, disruptions, and complaints with empathy; escalate complex cases as needed.

-Protect passenger data and follow company information-security practices.

-Comply with aviation safety and regulatory standards at all times.

-Support team operations during peak periods and special events.

-Maintain professional communication with passengers, colleagues, and airport stakeholders.

Minimum Requirements

-Grade 12 / Matric (or equivalent).

-Computer literacy (Microsoft Word, Excel, Outlook).

-Excellent spoken and written communication; strong telephone etiquette.

-Willing and able to work shifts (early/late), weekends, and public holidays.

-Calm under pressure with sound problem-solving skills.

-Clear criminal and credit record.

Preferred Skills and Competencies

-1+ year in airline/travel/ticketing/check-in/customer service (advantage).

-Familiarity with reservations/passenger handling systems (advantage).

-Multilingual abilities welcome.

-Professional appearance, punctuality, high ethical standards, reliability.

Personal Attributes

-Customer-obsessed and solutions-driven.

-Discreet with sensitive information; trustworthy and accountable.

-Resilient under irregular operations.

-Team-oriented, respectful, and collaborative.

-Detail-focused with accurate documentation and record-keeping.

Working Conditions

-Based at King Shaka International Airport (Durban).

-Rotational shifts including early mornings, late evenings, weekends, and public holidays.

-Uniform and grooming standards apply.

-Successful candidates will complete airport and security clearances.

Why Join FlySafair?

-Purpose-led culture focused on delivering the best and safest care to customers.

-Career growth, internal mobility, and continuous learning opportunities.

-Diverse, inclusive environment that values integrity, accountability, and excellence.

-Be part of a professional team that keeps South Africa flying—safely and on time.

APPLICATION PROCESS

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