Senior Clerk Support Services | NTCSA Telecommunications | Grade 12 | East London | Apply by 20 August 2026
The National Transmission Company South Africa (NTCSA) is inviting suitably qualified candidates to apply for a Senior Clerk Support Services position within the Telecommunications Department.
This is a permanent position based in East London. Applicants with Grade 12 or another listed NQF Level 4 qualification and at least two years of administrative experience may qualify to apply.
Job Details
Position: Senior Clerk Support Services
Listing Reference: eskom_006288
Department: Telecommunications
Business Unit: System Operator (NTCSA)
Location: East London
Number of Vacancies: 1
Task Grade: T07
Employment Type: Permanent
Job Category: Admin, Office Support and Services
Industry: Electricity, Energy & Water Supply
Remuneration: Market Related
Closing Date: 20 August 2026
Purpose of the Position
The purpose of the position is to provide support services to the section.
The successful candidate will assist with administrative and business-performance support activities, including reporting, reviewing performance indicators and providing information that can help improve business performance.
Key Responsibilities
The successful candidate will be responsible for:
- Using advanced analytics to support business performance operations
- Reviewing key performance indicator (KPI) measures
- Providing reporting and maintenance services
- Providing inputs to enhance business performance
Minimum Requirements
Qualifications
Applicants should have one of the following:
- Grade 12
- NCV4
- NSC3
- Administration Diploma/Certificate at NQF Level 4 with 120 credits
Experience
Applicants must have:
- At least 2 years of administrative experience
Skills and Competencies
Leadership
- Team player
- Ability to motivate teams
- Coaching
- Mentoring
- Developing others
Behavioural Competencies
Candidates should demonstrate:
- Politeness
- Promptness
- Energy and enthusiasm
- Self-starter attitude
- Assertiveness
- Good telephone etiquette
Knowledge
- Knowledge of Eskom policies and procedures
Skills
- Administrative skills
- Communication skills
- Sound interpersonal skills
- Negotiation skills
- Liaising skills
Attributes
- Clear speech and hearing
How to Apply
Use the following listing reference when searching for the vacancy:
Listing Reference: eskom_006288
Application Steps
- Visit the official Eskom careers/recruitment portal.
- Search for Senior Clerk Support Services.
- Alternatively, search using eskom_006288.
- Confirm that the position is based in East London under System Operator (NTCSA).
- Complete the online application form.
- Upload the documents requested during the application process.
- Ensure your CV clearly shows your two or more years of administrative experience.
- Submit your application before 20 August 2026.
Applicants should not wait until the last day to submit their applications.
Important Information
If you have not been contacted within 28 days after the closing date, you should consider your application unsuccessful.
NTCSA is committed to equality, employment equity and diversity. In accordance with its employment equity plan and targets, preference may be given to candidates from under-represented designated groups.
Candidates with disabilities are encouraged to apply.
NTCSA reserves the right not to make an appointment to the advertised position.
Frequently Asked Questions (FAQ)
1. Can I apply with Grade 12?
Yes. Grade 12 is specifically listed as one of the accepted qualifications, provided you also meet the experience requirement.
2. How much experience is required?
Applicants need at least 2 years of administrative experience.
3. Is previous administrative experience compulsory?
Yes. The vacancy specifically lists two years of administrative experience under Related Minimum Experience.
4. Is this an internship?
No. This is advertised as a permanent position.
5. Where is the position based?
The position is based in East London.
6. How many positions are available?
There is 1 vacancy.
7. Do I need a university degree?
No university degree is listed as a minimum requirement. Grade 12, NCV4, NSC3 or an appropriate Administration Diploma/Certificate at NQF Level 4 is listed.
8. What is the salary?
The remuneration is listed as Market Related. The advert does not provide a specific salary amount.
9. What is the closing date?
Applications close on 20 August 2026.
10. What reference should I use when applying?
Use eskom_006288.
11. What happens if I don’t hear back after applying?
The advert states that if you have not been contacted within 28 days after the closing date, you should consider your application unsuccessful.
Possible Interview Questions
The following questions are for preparation purposes and are not confirmed NTCSA/Eskom interview questions.
1. Tell us about yourself and your administrative experience.
Focus on your qualifications, years of administrative experience and the duties you have performed.
2. Why are you interested in this Senior Clerk Support Services position?
Explain how your administrative background and skills match the position and why you are interested in working within the electricity/transmission environment.
3. What experience do you have with reports and performance information?
Give examples of reports, spreadsheets, statistics, records or performance information you have previously prepared or maintained.
4. What are Key Performance Indicators (KPIs)?
Explain that KPIs are measurable indicators used to assess performance against defined objectives or targets.
5. How do you ensure accuracy when preparing administrative reports?
Mention verifying information, checking calculations, reviewing documents and following established procedures.
6. Tell us about a time you had several urgent administrative tasks to complete. How did you prioritise them?
Use a practical example demonstrating organisation and time management.
7. How would you deal with a difficult customer or colleague?
Explain that you would remain professional, listen carefully, communicate respectfully and seek an appropriate solution.
8. What computer applications are you comfortable using?
Mention only applications you genuinely know and explain how you have used them in administrative work.
9. What does good telephone etiquette mean to you?
Discuss professional greetings, clear communication, active listening, accurate message-taking and directing enquiries correctly.
10. Why should NTCSA appoint you?
Highlight your administrative experience, communication abilities, professionalism, interpersonal skills, reliability and ability to contribute effectively as part of a team.