The Courier Guy Kiosk Assistant Jobs 2026 โ Frankfort, Free State | Grade 12 | Temporary Position | Apply by 2 November 2026
The Courier Guy is inviting applications for a Kiosk Assistant position based at 70D JJ Hadebe Street, Frankfort, Free State.
This is an entry-level, temporary employment opportunity for candidates with Grade 12 (Matric) or an equivalent qualification and 1โ2 years of customer service or retail experience.
The successful candidate will assist customers, process incoming and outgoing parcels, handle enquiries and ensure that daily kiosk operations run efficiently.
Experience in the courier or logistics industry is advantageous, but not compulsory.
Closing Date: 2 November 2026.
The Courier Guy Kiosk Assistant Jobs 2026 โ Overview
| Job Details | Information |
|---|---|
| Employer | The Courier Guy |
| Position | Kiosk Assistant |
| Location | 70D JJ Hadebe Street, Frankfort |
| Province | Free State |
| Industry | Logistics and Supply Chain |
| Job Function | Distribution |
| Employment Type | Temporary |
| Experience Level | Entry Level |
| Minimum Qualification | Grade 12 or Equivalent |
| Experience | 1โ2 Years in Customer Service or Retail |
| Courier Industry Experience | Advantageous |
| Workplace Type | On-Site |
| Salary | Not Specified |
| Closing Date | 2 November 2026 |
About The Courier Guy
The Courier Guy is a South African courier and logistics company providing parcel collection and delivery services to individuals and businesses.
Its kiosks serve as convenient points where customers can send parcels, make enquiries and receive assistance with courier services.
Kiosk Assistants play an important role in ensuring that customers receive professional service and that parcels are processed correctly.
The advertised position is based in Frankfort, Free State.
Purpose of the Kiosk Assistant Position
The main purpose of this position is to support daily kiosk operations while delivering excellent customer service.
The successful candidate will be responsible for processing parcels, capturing information accurately, assisting customers and resolving routine enquiries.
The role combines customer service with administrative and operational responsibilities.
Employees must maintain accuracy, professionalism and efficiency, particularly during busy periods.
Minimum Requirements
Applicants must meet the following requirements:
- National Senior Certificate (Grade 12) or equivalent.
- 1โ2 years of experience in customer service or retail.
- Strong customer service skills.
- Good verbal and written communication skills.
- Problem-solving abilities.
- Computer literacy.
- Ability to use Microsoft Office and operational systems.
- Ability to work effectively in a fast-paced environment.
Is Previous Experience Required?
Yes.
The advertisement lists 1โ2 years of experience in customer service or retail among its requirements.
Although the position is classified as entry level, applicants should have relevant customer-facing work experience.
Is Courier Experience Required?
No.
Previous experience in the courier or logistics industry is advantageous rather than compulsory.
Candidates with experience in retail stores, customer service counters or similar environments may also be suitable.
Key Duties and Responsibilities
1. Customer Service
The successful candidate will:
- Welcome customers professionally.
- Provide friendly and efficient assistance.
- Respond to customer enquiries.
- Maintain high customer service standards.
- Identify and address service delivery problems.
- Support a positive customer experience.
2. Parcel Processing
Responsibilities include:
- Processing incoming parcels.
- Processing outgoing parcels.
- Capturing parcel information accurately.
- Ensuring transactions are completed correctly.
- Following operational procedures.
- Maintaining accurate parcel records.
3. Customer Query Resolution
The Kiosk Assistant will:
- Respond to customer questions.
- Log customer queries and requests.
- Track outstanding enquiries.
- Follow up on unresolved cases daily.
- Investigate routine problems using available systems.
- Escalate complicated matters to the appropriate employees.
4. Handling Customer Complaints
Duties include:
- Listening to customer complaints.
- Responding professionally.
- Resolving routine concerns within agreed service levels.
- Escalating issues when necessary.
- Maintaining a helpful and respectful attitude.
5. Administration and Record Keeping
The successful candidate must:
- Capture information accurately.
- Maintain organised customer records.
- Update operational systems.
- Record customer requests.
- Follow company administrative procedures.
- Ensure information is handled correctly.
6. Communication and Teamwork
Responsibilities include:
- Communicating with customers and colleagues.
- Providing accurate information about courier services.
- Working with internal departments.
- Sharing customer feedback.
- Supporting efficient daily operations.
7. Compliance With Company Procedures
The Kiosk Assistant must:
- Follow company policies.
- Complete tasks within required timelines.
- Adhere to service-level agreements (SLAs).
- Follow operational schedules.
- Maintain accurate records.
- Comply with relevant company standards.
Skills and Competencies
Successful candidates should demonstrate the following qualities.
Customer Service: Ability to assist customers professionally and respectfully.
Communication: Clear verbal and written communication.
Computer Literacy: Ability to work with Microsoft Office and operational systems.
Attention to Detail: Accurate capturing of parcel and customer information.
Problem-Solving: Ability to identify problems and assist with appropriate solutions.
Time Management: Completing tasks within required deadlines.
Organisation: Maintaining accurate records and following up on outstanding enquiries.
Teamwork: Cooperating with colleagues and other departments.
Professionalism: Maintaining a positive attitude when dealing with customers.
Working Under Pressure: Ability to remain efficient during busy periods.
Working Environment
This is an on-site position at The Courier Guy’s kiosk in Frankfort.
The successful candidate will work directly with customers while supporting parcel processing and daily operations.
Applicants should be comfortable handling multiple customer enquiries, using computer systems and completing administrative tasks.
The advertisement does not specify the exact shift schedule or daily working hours.
Employment Type and Salary
The position is advertised as temporary employment.
The exact contract duration is not specified.
The salary and employment benefits are also not provided in the advertisement.
Applicants should confirm these details during recruitment.
Why Apply for The Courier Guy Kiosk Assistant Jobs?
This position may appeal to candidates interested in customer service and logistics.
Reasons to consider applying include:
- Entry-level job classification.
- Grade 12 or equivalent qualification accepted.
- Opportunity to use existing retail or customer service experience.
- Courier industry experience not compulsory.
- Exposure to parcel processing and logistics operations.
- Opportunity to strengthen computer and administrative skills.
- Experience handling customer enquiries.
- Temporary employment opportunity in Frankfort.
Application Process:
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