Totalsports Sales Associate (120h) โ Mall of Africa | Grade 12 | Contract | Apply by 10 September 2026
The Foschini Group (TFG) is recruiting a Sales Associate (120h) for Totalsports โ Mall of Africa.
This is a contract retail position suited to someone who enjoys working with people, is passionate about sport and fitness, and can deliver excellent customer service while working toward sales targets.
Applicants need Grade 12 / Matric. The supplied advert does not specify a minimum number of years of previous work experience.
Note: The vacancy heading says Mall of Africa, while the location line supplied says North West, South Africa. Applicants should confirm the exact work location on the official application page before applying.
Job Overview
| Job Detail | Information |
|---|---|
| Employer | The Foschini Group (TFG) |
| Brand | Totalsports |
| Position | Sales Associate (120h) |
| Store | Mall of Africa |
| Contract Type | Contract |
| Location Listed | North West, South Africa |
| Job Identification | 14630 |
| Minimum Education | Grade 12 / Matric |
| Posting Date | 7 September 2026 |
| Closing Date | 10 September 2026 |
About the Role
The Sales Associate will represent the Totalsports brand and help create an excellent shopping experience for customers.
The role includes assisting customers, identifying their needs, recommending suitable products, monitoring sales performance, finding new sales opportunities and helping keep the store fully stocked and ready for customers.
Key Responsibilities
Successful candidates will be responsible for:
- Acting as an ambassador for the Totalsports brand.
- Providing an excellent customer experience.
- Identifying customer needs.
- Providing customers with suitable product solutions.
- Exceeding customer expectations.
- Monitoring sales performance against targets.
- Selling a diverse range of products.
- Keeping up to date with the latest dรฉcor and fashion trends.
- Looking for opportunities to generate additional sales.
- Assisting with stock replenishment.
- Helping ensure the store is ready for customers at all times.
Minimum Requirements
Applicants must have:
Grade 12 / Matric
No additional formal qualification is listed in the supplied advert.
Experience Requirements
The vacancy does not state a specific minimum amount of previous work experience.
Candidates who have genuine experience in areas such as:
- Retail
- Sales
- Customer service
- Sportswear
- Fashion
- Merchandising
- Stock replenishment
should highlight it on their CV, but these are not listed as mandatory experience requirements in the supplied advert.
Skills Required
Candidates should have:
- A passion for working with people
- A target-driven mindset
- Strong customer experience focus
- Good verbal communication skills
- Good written communication skills
- Ability to multitask in a fast-paced environment
- Ability to work independently
- Ability to take initiative
- High attention to detail
- Ability to build customer loyalty
- Strong customer service delivery
- Ability to navigate customer challenges
- Negotiation skills
- Selling skills
Behavioural Competencies
TFG lists the following behaviours for the role:
Adhering to Standards
Ensuring quality and compliance in the delivery of work.
Continual Improvement
Actively looking for opportunities to improve processes.
Decision Making
Analysing situations and making timely, effective choices.
Driving & Persevering
Remaining focused and persistent in achieving results.
Meeting Customer Expectations
Consistently delivering exceptional customer service.
Planning & Organising
Using a structured approach to manage tasks effectively.
Relating & Networking
Building productive relationships with customers and colleagues.
About Totalsports
Totalsports describes itself as the #HomeofSport and focuses on making sport and fitness accessible to everyone.
The brand looks for people who are passionate about:
- Sport
- Fitness
- Performance
- Customer service
- High-performance environments
Its team values include being:
- Performance-driven
- Inspiring
- Authentic
- Motivating
- Innovative
- Real
About TFG
TFG is an internationally diversified retail group with a large portfolio of speciality lifestyle and apparel brands.
The business focuses on creating strong customer experiences while offering employees opportunities to grow across its different brands and retail environments.
Employment Equity
The advert states that preference may be given, but is not limited to, candidates from designated groups in terms of the Employment Equity Act.
How to Apply
Applications must be submitted online through TFGโs official recruitment platform.
Click the job title below to apply directly:
Sales Associate (120h) โ Totalsports โ Mall of Africa
Job Identification: 14630
Applicants should submit their applications before:
10 September 2026
CV Tips for Totalsports Sales Associate Applicants
1. Clearly Include Your Matric
Your education section should show:
National Senior Certificate / Grade 12
[School Name]
[Year Completed]
2. Highlight Any Sales Experience
If you have worked in retail or sales, mention responsibilities such as:
- Assisting customers
- Meeting sales targets
- Upselling
- Product recommendations
- Promotions
- Stock replenishment
3. Show Your Interest in Sport and Fitness
Totalsports specifically highlights a passion for sport, fitness and healthy living.
If you genuinely participate in:
- Running
- Football
- Gym
- Cycling
- Training
- Team sports
- Fitness activities
you can mention this briefly where relevant.
4. Highlight Customer Service Skills
Your CV should demonstrate that you can:
- Listen to customers
- Identify their needs
- Recommend appropriate products
- Handle queries professionally
- Build customer loyalty
5. Mention Target-Driven Experience
If you have worked with targets before, highlight genuine achievements such as:
- Meeting monthly sales goals
- Increasing sales
- Promoting additional products
- Helping improve customer satisfaction
6. Include Stock Experience
If applicable, mention:
- Stock replenishment
- Merchandising
- Product displays
- Stockroom assistance
- Keeping the sales floor organised
Example CV Profile
โCustomer-focused Grade 12 graduate with a strong interest in sports retail and sales. Energetic, reliable and motivated by achieving targets, with good communication skills and a passion for helping customers find suitable products. Able to work independently, multitask in a fast-paced environment and contribute positively as part of a team.โ
Possible Totalsports Sales Associate Interview Questions
- Tell us about yourself.
- Why do you want to work for Totalsports?
- What do you know about TFG?
- Why are you interested in sports retail?
- What sports or fitness activities are you interested in?
- What does excellent customer service mean to you?
- How would you approach a customer entering the store?
- How would you identify what a customer needs?
- How would you recommend a product to a customer?
- How would you encourage additional sales?
- What does being target-driven mean to you?
- How would you respond if you were not meeting your sales target?
- Tell us about a time you achieved a goal.
- How do you handle an unhappy customer?
- What would you do if a customer wanted a product that was out of stock?
- How do you build customer loyalty?
- Why is product knowledge important in sales?
- Why is stock replenishment important?
- What would you do if the sales floor was busy and shelves needed replenishing?
- How do you multitask?
- How do you work under pressure?
- Tell us about a time you took initiative.
- Are you comfortable working independently?
- How do you maintain attention to detail?
- Why should Totalsports select you for this role?
Important Vacancy Summary
Employer: The Foschini Group (TFG)
Brand: Totalsports
Position: Sales Associate (120h)
Store: Mall of Africa
Contract: Contract
Job ID: 14630
Education: Grade 12 / Matric
Experience: No specific minimum experience stated
Main Responsibilities: Customer service, sales, target tracking, product selling and stock replenishment
Key Skills: Communication, negotiation, selling, multitasking, initiative and attention to detail
Closing Date: 10 September 2026
Apply Here: Sales Associate (120h) โ Totalsports โ Mall of Africa