Client Service Officer: UIF (X6) & Client Service Officer: Employer Services (X7)

Total Posts: 13
Salary: R269 499 per annum
Qualification: Grade 12 / Senior Certificate
Experience: No experience required

The Department of Employment and Labour is recruiting 13 Client Service Officers across various Labour Centres. These entry-level government positions fall under UIF and Employer Services divisions and offer an opportunity to work directly with the public while supporting unemployment insurance administration.

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Centres & Reference Numbers

Client Service Officer: UIF (X6 Posts)

• Komani Labour Centre – Ref: HR4/4/1/05 (X4 Posts)
• Richards Bay Labour Centre – Ref: HR4/4/3/44 (X2 Posts)

Client Service Officer: Employer Services (X7 Posts)

(Kariega Labour Centre – stationed at Satellite Offices)

• Joubertina – Ref: HR/4/4/9/16
• Louterwater – Ref: HR/4/4/9/17
• Misgund – Ref: HR/4/4/9/18
• Hankey – Ref: HR/4/4/9/19
• Patensie – Ref: HR/4/4/9/20
• Jeffreys Bay – Ref: HR/4/4/9/21
• Humansdorp – Ref: HR/4/4/9/22

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Key Responsibilities

• Provide screening services to clients
• Process UIF benefit applications
• Register payment continuation forms
• Provide administrative support
• Deliver customer service in line with Batho Pele Principles
• Ensure compliance with UIF legislation and departmental policies

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Knowledge Required

• Unemployment Insurance Act & Regulations
• UIF Contributions Act
• Public Financial Management Act (PFMA)
• Protection of Personal Information Act (POPIA)
• Treasury Regulations
• Departmental policies and procedures

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Required Skills

• Computer literacy
• Verbal and written communication
• Interpersonal and customer service skills
• Telephone etiquette
• Conflict management
• Analytical ability
• Time management
• Ability to interpret legislation

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Minimum Requirements

• Grade 12 / Senior Certificate
• No previous work experience required
• Knowledge of UIF and labour-related legislation will be advantageous

APPLICATION PROCESS

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