SASSA is inviting applications for a Clerk Customer Care position within its Eastern Cape Region.

The successful candidate will assist customers and provide administrative support relating to grants, finance, supply chain and human resources.

Job Details

Employer: SASSA
Position: Clerk Customer Care
Number of Posts: 1
Level: 5
Location: Regional Office, East London
Reference Number: SAS 47/2026
Salary: R237 453 – R330 162 per annum, exclusive of benefits
Closing Date: 25 August 2026

Minimum Requirements

Candidates should hold a qualification at NQF Level 6, recognised by SAQA, in one of the following disciplines:

• Public Administration
• Business Administration
• Communication
• Public Relations

Computer literacy is essential.

Duties and Responsibilities

The successful candidate will:

• Provide customer care services.
• Advise customers on policies, procedures and processes concerning the entire grants value chain.
• Provide general support services within the Unit.
• Provide Financial and Supply Chain Management services.
• Provide Human Resources Administration services.

How to Apply

According to the SASSA advertisement, applications for the Clerk Customer Care and Grant Administrator posts must ONLY be submitted either by hand delivery to the specified address, postal services, or to the nearest SASSA office within the Eastern Cape.

Applicants should attach:

• New Z83 form
• Comprehensive CV
• Copy of the highest relevant qualification

The application should quote:

Position: Clerk Customer Care
Reference: SAS 47/2026

Other copies of certificates, ID and a valid driver’s licence should only be provided upon request.

Closing Date

25 August 2026

Employment Equity

Preference will be given to African Male/PWD and Coloured Male candidates, respectively, at the time of appointment.

Frequently Asked Questions

What is the reference number?
The reference is SAS 47/2026.

Where is the position based?
At the SASSA Regional Office in East London, Eastern Cape.

What is the salary?
The salary is R237 453 – R330 162 per annum, exclusive of benefits.

Is computer literacy required?
Yes. The advertisement specifically states that computer literacy is essential.

Can I email my application?
No. For the Clerk Customer Care and Grant Administrator positions, the advert specifically instructs candidates to apply by hand delivery, postal service or through the nearest SASSA office within the Eastern Cape.

Is work experience listed as a minimum requirement?
No specific number of years of experience is stated in the advert for this position.

Possible Interview Questions

1. What do you understand by good customer service?
2. How would you deal with an angry or frustrated grant applicant?
3. What do you know about SASSA and its role?
4. How would you explain a complicated process to a customer who does not understand it?
5. How do you protect confidential customer information?
6. What computer applications can you use?
7. How would you manage a long queue of customers?
8. What would you do if you did not know the answer to a customer’s question?
9. Describe a situation where you provided good customer service.
10. Why should SASSA appoint you as a Clerk Customer Care?