Learner โ PPB Voice Branch (Call Center) โ Standard Bank โ Apply Now
Job Opportunity: Learner โ PPB Voice Branch (Call Center) โ Standard Bank โ Apply Now
Business Segment: Group Functions
Location: Johannesburg, 5 Simmonds Street, Gauteng, South Africa
Job Type: Contract
Job Ref ID: 80440849A-0001
Date Posted: 07 July 2025
Overview
Standard Bank, one of South Africaโs most established and successful financial institutions, is inviting recent graduates to apply for a dynamic Call Center Learnership within its PPB Voice Branch. This programme offers the perfect opportunity to bridge the gap between academic studies and real-world experience in the banking industry.
This learnership is designed to provide young professionals with practical exposure to banking operations while enhancing their service, communication, and problem-solving skills within a call center environment. Successful candidates will also complete a Certificate in Banking (NQF Level 5), including FAIS accreditation, opening further career opportunities in the financial sector.
Key Responsibilities
-Understand the full value chain of the Voice Branch (Call Center operations).
-Build and apply strong communication and customer service skills.
-Analyse and process client information efficiently.
-Resolve client inquiries professionally and promptly.
-Develop a solid understanding of banking regulations and financial systems.
-Apply appropriate telephone and email etiquette in all client interactions.
-Build effective client relationships to improve service delivery.
-Maintain high standards of professionalism in all correspondence and communication.
Minimum Requirements
–Completed undergraduate qualification (in any discipline).
–South African citizen.
-Aged between 18 and 30 years.
-Effective verbal and written communication skills.
-Willingness to learn and grow within a corporate, client-focused environment.
What Youโll Gain
- Hands-on experience in a leading banking call center.
- Nationally recognised NQF Level 5 Certificate in Banking.
- FAIS accreditation for broader opportunities in the financial services sector.
- Skills in client service, compliance, data analysis, and relationship building.
APPLICATION PROCESS
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