Multi-skilled Consultant E – FNB Lesotho
Position: Multi-skilled Consultant E
Locations: Mohaleโs Hoek & Quthing Branches, Lesotho
Closing Date: 29 April 2025
Company: First National Bank (FNB) Lesotho
Overview
Join FNB Lesotho, where innovation meets impact. Weโre on the lookout for Multi-skilled Consultants to deliver outstanding customer service and support across our Mohaleโs Hoek and Quthing branches. At FNB, we value curiosity, courage, and collaborationโqualities that make change possible. If you’re ready to be part of a team that’s shaping the future of banking, weโd love to hear from you.
Key Responsibilities
-Deliver exceptional customer experiences by adhering to FNBโs performance standards
-Promote and manage the migration of customers to digital and self-service banking platforms
-Understand and respond to customer needs, providing tailored solutions
-Handle customer complaints related to collection activities and resolve them effectively
-Maximize cross-selling opportunities and enhance client relationships
-Comply with bank procedures, policies, and regulatory requirements
Minimum Requirements
–Bachelorโs Degree in Business Management, Administration, Accounting, or related field
–1โ3 years of experience in a similar customer service or banking environment
-Good knowledge of FNB products and services
-Strong interpersonal and communication skills
-Ability to work well in a fast-paced, customer-focused environment
What Youโll Gain
- Opportunities to network and collaborate with industry professionals
- A dynamic work environment that challenges and supports you
- Room to innovate and grow
- A culture of learning and sharing
- A chance to make a real impact in the communities we serve
Who You Are
- Curious and courageous โ always eager to learn and unafraid to speak up
- Obsessed with mastery โ consistently working toward excellence in your role
APPLICATION PROCESS
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