Shoprite Group is recruiting a CxHub Assistant (Financial Services) in Rosebank, Johannesburg, Gauteng. This opportunity is suitable for candidates with Grade 12 (Matric) and little or no previous work experience.

The position offers an opportunity to gain practical experience in customer service, contact centre operations and financial services customer support.

Applicants with 0–1 year of experience in customer service, retail or a contact centre environment are encouraged to consider this opportunity.

Applications close on 14 November 2026.

Shoprite CxHub Assistant Vacancy Overview

Job Details	Information
Company	Shoprite Group of Companies
Job Title	CxHub Assistant (Financial Services)
Location	Rosebank, Johannesburg
Province	Gauteng
Employment Type	Contract
Job Reference	SHO261029-2
Minimum Qualification	Grade 12 (Matric)
Experience Required	0–1 Year
Computer Skills	Basic Microsoft Office
Salary	Not Disclosed
Closing Date	14 November 2026
Application Method	Online

About Shoprite Group

Shoprite Group is one of South Africa’s largest retail groups, operating supermarkets and other retail and service businesses.

In addition to its retail operations, the group provides customer support across various services and communication channels.

Customer experience teams play an important role in responding to enquiries, providing accurate information and helping customers resolve service-related problems.

The CxHub Assistant position forms part of this customer support environment.

Purpose of the CxHub Assistant Position

The purpose of the CxHub Assistant, also described as CxHub Agent I, is to support customer interactions across the company’s contact centre channels.

The successful candidate will assist customers while developing the knowledge and practical skills needed to handle enquiries independently.

The position focuses on learning through practical experience, coaching, training and continuous development.

Candidates will be expected to provide professional customer service, maintain accurate records and follow established company procedures.

Minimum Requirements

Applicants must meet the following requirements:

• Grade 12 (Matric).
• 0–1 year of experience in customer service, retail or a contact centre.
• Basic proficiency in Microsoft Office applications.

Can You Apply Without Previous Work Experience?

Yes. The advertisement specifies 0–1 year of experience, which means candidates with no previous formal work experience fall within the advertised experience range.

This makes the opportunity particularly relevant to recent matriculants and individuals seeking to begin a career in customer service.

However, applicants must still meet the educational and computer literacy requirements.

Key Duties and Responsibilities

1. Customer Service Delivery

The successful candidate will:

• Assist customers through telephone calls.
• Respond to customer emails.
• Support live chat interactions.
• Assist with enquiries received through social media.
• Provide accurate information about products and services.
• Explain promotions and relevant company processes.
• Resolve routine customer enquiries.
• Refer complicated or unresolved matters to senior team members.

The main objective is to provide helpful, professional and efficient customer support.

2. Learning and Skills Development

The position includes opportunities to develop customer service knowledge and abilities.

Responsibilities include:

• Learning about company products and services.
• Understanding customer service procedures.
• Developing knowledge of operational systems.
• Participating in training sessions.
• Attending coaching and development activities.
• Applying feedback from supervisors.
• Improving the ability to handle customer interactions independently.

Candidates should demonstrate a willingness to learn and improve their performance.

3. Operational Excellence

The successful applicant must:

• Follow service-level agreements.
• Meet established customer service quality standards.
• Maintain accurate customer records.
• Capture information correctly on company systems.
• Follow operational procedures.
• Comply with company policies and requirements.
• Treat customers professionally and courteously.

Accuracy and consistency are important because customer records must be maintained correctly.

4. Continuous Improvement

The CxHub Assistant will also contribute to service improvements by:

• Identifying common customer problems.
• Reporting system-related difficulties.
• Highlighting service delivery challenges.
• Escalating process issues.
• Supporting initiatives aimed at improving customer satisfaction.

Skills and Competencies

Although the advertisement lists only a few formal minimum requirements, the duties suggest that the following skills would be useful:

• Good verbal and written communication.
• Customer service orientation.
• Basic computer literacy.
• Problem-solving.
• Attention to detail.
• Time management.
• Ability to follow instructions.
• Willingness to learn.
• Teamwork.
• Professional telephone etiquette.
• Ability to remain calm when dealing with customer complaints.

These are useful skills for the role rather than additional formal qualifications stated by the employer.

What Is a CxHub Assistant?

A CxHub Assistant works in a customer experience support environment.

Unlike a traditional retail cashier or shop assistant, this role focuses primarily on assisting customers through communication channels such as telephone, email, online chat and social media.

The employee may help customers understand products, obtain information, resolve routine problems and receive assistance with service-related enquiries.

The Financial Services designation indicates the area in which the role is advertised. The vacancy does not specify particular financial products that the successful candidate will support.

Shoprite CxHub Assistant Salary 2026

The employer has not disclosed the salary for this position.

Applicants may enquire about remuneration, benefits and the duration of the contract during the recruitment process.

Why Apply for This Position?

This opportunity may be suitable for individuals who want to start building experience in customer service and contact centre operations.

Some potential benefits of gaining experience in this role include:

• Developing professional communication skills.
• Learning how contact centre systems operate.
• Gaining experience in customer enquiries and query resolution.
• Receiving coaching and workplace training.
• Improving computer and administrative skills.
• Building experience that may be useful for future customer service opportunities.

The position may appeal to recent matriculants and jobseekers with limited experience who are comfortable communicating with customers.

CV Tips for Applicants With No Experience

If you have never worked before, you can still prepare a professional CV for this vacancy.

1. Highlight Your Matric Qualification

Clearly state that you have completed Grade 12.

Include the school attended and year completed.

2. Mention Your Computer Skills

If you know how to use Microsoft Word, Excel, Outlook or other Office applications, include these skills.

Only list software you can use confidently.

3. Include Communication Skills

Mention relevant experience from school projects, volunteering or other activities that required communication and teamwork.

4. Highlight Your Willingness to Learn

The position includes coaching and training.

Explain your interest in developing customer service skills and learning new systems.

5. Keep Your CV Clear and Professional

Your CV should include:

• Full name and contact details.
• Educational qualifications.
• Computer skills.
• Relevant skills.
• Any work, volunteering or practical experience.
• Contactable references where available.

Possible Shoprite CxHub Assistant Interview Questions

1. Why do you want to work for Shoprite Group?

Explain your interest in customer service and your willingness to learn.

2. How would you handle an unhappy customer?

Discuss listening carefully, remaining calm and following the correct procedures.

3. What would you do if you could not resolve a customer’s enquiry?

Explain that you would refer the issue to an appropriate senior team member.

4. Are you comfortable using computers?

Describe your experience with Microsoft Office and other computer applications.

5. How would you handle several customer enquiries?

Discuss staying organised, following procedures and prioritising tasks appropriately.

6. How do you respond to feedback?

Explain how you use constructive feedback to improve your work.