The Courier Guy is recruiting a Temporary Kiosk Assistant in Grabouw, Western Cape. This entry-level opportunity is suitable for candidates with Grade 12 and one to two years of customer service or retail experience.

The successful applicant will assist customers, process incoming and outgoing parcels, resolve enquiries and support the smooth daily operation of the courier kiosk.

The position offers a Monday-to-Friday working schedule, from 08:00 to 17:00, making it an opportunity worth considering for candidates interested in logistics, distribution and customer service.

Applications close on 4 November 2026.

The Courier Guy Kiosk Assistant Vacancy Overview

Job Details	Information
Company	The Courier Guy
Position	Temporary Kiosk Assistant
Location	Grabouw, Western Cape
Industry	Logistics and Supply Chain
Job Category	Distribution
Employment Type	Temporary
Workplace	On-site
Experience Level	Entry Level
Qualification	Grade 12 or Equivalent
Experience Required	1–2 Years
Working Days	Monday to Friday
Working Hours	08:00–17:00
Salary	Not Disclosed
Closing Date	4 November 2026

About The Courier Guy

The Courier Guy is a South African courier and logistics company providing parcel collection, transportation and delivery services.

Its kiosks play an important role in assisting customers with sending and receiving parcels, processing shipments and responding to delivery-related enquiries.

The company relies on employees who can work accurately, communicate professionally and provide efficient customer service.

Purpose of the Kiosk Assistant Position

The main purpose of the Temporary Kiosk Assistant position is to ensure efficient parcel processing while delivering excellent customer service.

The successful candidate will help customers with parcel transactions, resolve routine enquiries and ensure that shipments are processed accurately.

This role requires attention to detail, professionalism and the ability to work in a busy environment.

The Kiosk Assistant will also work closely with colleagues and supervisors to ensure that daily operations run smoothly.

Minimum Requirements

Applicants must meet the following requirements:

• National Senior Certificate (Grade 12) or equivalent qualification.
• One to two years of experience in customer service or retail.
• Strong customer service skills.
• Good verbal and written communication skills.
• Problem-solving abilities.
• Computer literacy, including Microsoft Office and operational systems.
• Ability to work effectively in a fast-paced environment.

Experience in the courier or logistics industry will be an added advantage.

Is Previous Experience Required?

Yes.

Although the vacancy is classified as entry-level, the employer requires one to two years of experience in customer service or retail.

Applicants do not necessarily need previous courier experience, as logistics industry experience is listed as advantageous rather than compulsory.

Key Duties and Responsibilities

1. Deliver Excellent Customer Service

The successful candidate will be responsible for:

• Providing friendly and professional customer service.
• Assisting customers and other stakeholders.
• Responding to customer complaints.
• Resolving service-related problems within agreed timelines.
• Identifying opportunities to improve customer satisfaction.
• Maintaining a positive and professional approach.

2. Process Incoming and Outgoing Parcels

The Kiosk Assistant will:

• Process incoming parcels accurately.
• Handle outgoing shipments.
• Capture parcel information correctly on the system.
• Ensure transactions are completed efficiently.
• Follow operational procedures.
• Maintain accuracy when processing shipment information.

Attention to detail is important because incorrect parcel information can affect delivery operations.

3. Handle Customer Enquiries

Responsibilities include:

• Acting as the first point of contact for customer enquiries.
• Recording customer requests and complaints.
• Tracking outstanding enquiries.
• Following up on unresolved cases.
• Escalating complicated issues to the relevant employees.
• Using company systems to research and resolve customer concerns.

4. Communicate With Customers and Colleagues

The successful candidate must:

• Communicate clearly and professionally.
• Provide accurate information about courier services.
• Work closely with other departments.
• Share customer feedback with relevant teams.
• Maintain positive working relationships.

5. Follow Company Procedures

The Kiosk Assistant must ensure that:

• Tasks are completed within required timelines.
• Service-level agreements are followed.
• Operational schedules are maintained.
• Company policies and procedures are observed.
• Customer and parcel information is handled accurately.

Skills and Competencies

Candidates should demonstrate the following abilities:

• Customer service and communication.
• Computer literacy.
• Attention to detail.
• Accurate information capturing.
• Time management.
• Teamwork.
• Problem-solving.
• Professionalism.
• Organisation.
• Ability to work under pressure.
• Reliability and punctuality.

Working Hours and Employment Conditions

The advertisement specifies the following working schedule:

Working Days: Monday to Friday
Working Hours: 08:00 to 17:00
Workplace: On-site
Location: Grabouw, Western Cape
Contract: Temporary

The advertisement does not specify the duration of the temporary contract.

The Courier Guy Kiosk Assistant Salary 2026

The employer has not disclosed the salary for this position.

Applicants may enquire about remuneration and contract conditions during the recruitment process.

Why Apply for This Position?

This opportunity may appeal to individuals interested in developing their careers in customer service, courier operations and logistics.

Some reasons to consider applying include:

• Opportunity to gain experience in the courier industry.
• Exposure to parcel processing and distribution operations.
• Opportunity to strengthen customer service skills.
• Experience working with operational systems.
• A Monday-to-Friday working schedule.
• Opportunity to develop communication and problem-solving abilities.

CV Tips for Kiosk Assistant Applicants

Highlight Your Customer Service Experience

Clearly describe your previous experience assisting customers, resolving enquiries and handling complaints.

Include Retail Experience

If you have worked as a cashier, shop assistant, receptionist or customer service representative, mention the relevant responsibilities.

Demonstrate Computer Literacy

Include your experience using Microsoft Office, customer service systems or other relevant software.

Mention Your Communication Skills

The role involves regular interaction with customers and colleagues. Highlight your ability to communicate clearly and professionally.

Show Attention to Detail

If you have experience capturing information, processing transactions or maintaining accurate records, include it in your CV.

Possible Interview Questions

1. Why do you want to work for The Courier Guy?

Explain your interest in logistics, parcel delivery and customer service.

2. How would you handle an unhappy customer whose parcel is delayed?

Discuss listening carefully, checking available information and following company procedures to resolve the concern.

3. What would you do if you captured incorrect parcel information?

Explain that you would report and correct the error according to company procedures.

4. How do you manage several customers waiting for assistance?

Discuss staying calm, prioritising tasks and providing efficient service.

5. What computer systems have you used?

Describe your experience with Microsoft Office, retail systems or other operational software.

6. Are you available to work Monday to Friday from 08:00 to 17:00?

Confirm your availability for the advertised schedule.