Employer: First National Bank (FNB)
Position: Administrator
Reference Number: R50273
Location: Durban, KwaZulu-Natal
Job Type: Permanent / Full-Time
Closing Date: 10 June 2026

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Job Opportunity

First National Bank (FNB) is inviting applications for the position of Administrator based in Durban, KwaZulu-Natal.

This opportunity is ideal for individuals with strong administrative, organisational, and customer service skills who are looking to build a career within one of South Africa’s leading financial institutions.

The successful candidate will provide administrative support, maintain operational efficiency, ensure compliance, and assist with delivering exceptional customer service.

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Overview

The Administrator will be responsible for providing proactive and reliable administrative support to ensure the smooth operation of the designated business area.

The role focuses on maintaining accurate records, supporting process efficiency, managing customer queries, monitoring activities, and contributing to the achievement of business objectives through effective administration and service delivery.

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Key Responsibilities

Administrative Support

• Provide efficient and effective administrative support

• Ensure accuracy of information and records

• Maintain electronic tracking and monitoring systems

• Support operational and process efficiency

• Maintain documentation and administrative records

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Customer Service

• Deliver exceptional customer service

• Resolve customer queries within agreed timelines

• Provide proactive and innovative solutions

• Support customer retention initiatives

• Engage with customers to improve service experiences

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Reporting & Information Management

• Provide accurate management information

• Prepare reports and maintain business records

• Monitor activities and timelines

• Support informed business decision-making

• Ensure accurate data capturing and record keeping

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Compliance & Governance

• Ensure compliance with legislative requirements

• Adhere to governance and audit requirements

• Follow company policies and procedures

• Complete mandatory compliance training

• Support risk and control management processes

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Performance & Continuous Improvement

• Achieve defined performance targets and KPIs

• Identify opportunities for process improvement

• Support cost-efficiency initiatives

• Manage own professional development

• Contribute to a high-performance work environment

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Minimum Requirements

• Grade 12 / Matric

• Administrative experience will be advantageous

• Good computer literacy

• Strong organisational skills

• Good communication skills

• Ability to work accurately and efficiently

• Customer service orientation

• Ability to work under pressure and meet deadlines

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Skills & Competencies

• Administrative Skills

• Customer Service Skills

• Computer Literacy

• Time Management

• Attention to Detail

• Problem Solving

• Planning and Organising

• Communication Skills

• Record Keeping

• Interpersonal Skills

• Accuracy and Reliability

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Employment Equity

All appointments will be made in accordance with the FirstRand Group Employment Equity Plan.

FNB supports the recruitment and advancement of persons living with disabilities. Applicants may voluntarily disclose disability information during the application process.

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🔥 HOW TO APPLY

Applications must be submitted directly through the employer’s official recruitment platform before the closing date.

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📅 Closing Date

10 June 2026

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Important Notes

• Applications submitted after the closing date will not be considered.

• Only shortlisted candidates will be contacted.

• FNB reserves the right to make appointments in line with Employment Equity objectives.

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⚠️ Important Disclaimer

This vacancy is shared for informational purposes only. We do not recruit or process applications on behalf of FNB.

✔ Never pay money to apply for a job

✔ Apply only through official company recruitment channels

✔ Beware of recruitment scams

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