Bartender โ Sun International | Cape Town, Western Cape โ Open Until Filled
Employer: Sun International
Position: Bartender
Location: Cape Town, Western Cape
Employment Type: Permanent
Work Level: Skilled
Salary: Market Related
Reference Number: SI-1104
Closing Date: Open until filled
Overview
Sun International is looking for an experienced and customer-focused Bartender to join its Food & Beverage operations in Cape Town.
The successful candidate will be responsible for preparing and serving beverages within restaurant and/or banqueting operations while maintaining high standards of customer service, cleanliness, stock control and operational compliance.
Candidates with Grade 12 or Grade 10 with relevant experience may be considered, provided they meet the experience requirements.
Key Responsibilities
– Prepare the bar and complete all required mise-en-place before service.
– Ensure the bar, displays and surrounding areas are clean and presentable.
– Check that bar equipment and systems are functioning correctly.
– Stock the bar appropriately before and during service.
– Take customer beverage orders accurately and capture orders on the relevant system.
– Prepare, mix and present beverages according to guest orders and outlet standards.
– Prepare cocktails according to approved recipes when required.
– Explain beverage menu items and make suitable recommendations to guests.
– Keep up to date with beverage products, trends and preparation methods.
– Provide attentive and professional service to customers.
– Clear used glasses promptly.
– Prepare customer bills and process payments.
– Complete cash-ups at the end of service.
– Complete beverage stock sheets for each shift.
– Identify opportunities to upsell promotional products and beverages.
– Participate in stock takes and daily stock counts.
– Report stock discrepancies, equipment problems and breakages.
– Follow Food & Beverage standard operating procedures.
– Comply with applicable health, safety, hygiene and environmental requirements.
– Use and store bar equipment safely and correctly.
– Assist guests with information about facilities, products, promotions and rewards programmes.
– Handle customer complaints and requests professionally, escalating matters when necessary.
Minimum Requirements
Applicants should meet the following requirements:
- Grade 12 preferred, or Grade 10 with relevant experience.
- At least 2 years of previous experience as a Bartender.
- Cocktail bartending experience will be advantageous.
- Ability to work shifts according to operational requirements.
- Physical ability to move and handle operating equipment.
- Willingness to perform similar duties in other outlets when operationally required.
Requirements and Skills
The ideal candidate should have knowledge or experience in:
- Beverage and cocktail products.
- Bartending skills.
- Beverage preparation and service.
- Safe use and care of bar equipment.
- Customer service.
- Cashiering and payment processing.
- Upselling.
- Basic computer literacy.
- Stock counting and control.
- Health, safety and hygiene requirements.
Candidates should also demonstrate strong problem-solving, listening, communication, attention to detail, teamwork and customer-service skills.
Working Conditions
The successful candidate must be prepared to:
- Work different shifts depending on operational requirements.
- Work in busy restaurant and/or banqueting environments.
- Move and handle bar equipment where necessary.
- Assist in alternative outlets when required by the business.
Possible Interview Questions
- Tell us about your previous bartending experience.
- How many years have you worked behind a bar?
- What types of beverages and cocktails are you comfortable preparing?
- How do you manage several drink orders during a busy service?
- How would you recommend or upsell a beverage to a customer?
- How do you ensure accurate stock control behind the bar?
- What would you do if a customer complained about a drink?
- How do you maintain hygiene and cleanliness at your workstation?
- What steps do you follow when completing a cash-up?
- Are you comfortable working shifts and assisting in different outlets?
CV Tips for This Position
Your CV should clearly highlight your bartending experience, particularly because Sun International requires at least 2 years of previous experience.
Include relevant experience with:
- Preparing and serving alcoholic and non-alcoholic beverages.
- Cocktail preparation.
- Restaurant, hotel, resort or banqueting service.
- POS systems and cashiering.
- Stock counts and stock control.
- Customer service.
- Upselling.
- Bar opening and closing procedures.
- Food and beverage hygiene standards.
If you have completed any bartending, cocktail-making, hospitality or food-and-beverage training, include the qualification or certificate on your CV.
Employment Equity and Recruitment
Appointments are made at Sun International’s discretion, taking into consideration relevant recruitment requirements, including the company’s employment equity plan.
Candidates should also note that applications may be subject to reference checks and verification of information provided during recruitment.
APPLICATION PROCESS
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