The Courier Guy Kiosk Assistant โ Welkom | Grade 12 | Entry-Level Job | Apply by 6 October 2026
The Courier Guy is recruiting a Kiosk Assistant for its operations at 16 Neser Street, Welkom.
This is an entry-level, on-site opportunity within the logistics and supply chain industry. The successful candidate will assist customers, process incoming and outgoing parcels, capture information accurately, resolve customer queries and support the smooth day-to-day operation of the kiosk.
Applicants need a National Senior Certificate (Grade 12) or equivalent and 1โ2 years of experience in a customer service or retail environment. Previous courier or logistics experience is advantageous but is not listed as compulsory.
Applications close on 6 October 2026.
Job Overview
| Job Detail | Information |
|---|---|
| Company | The Courier Guy |
| Position | Kiosk Assistant |
| Location | 16 Neser Street, Welkom |
| Workplace Type | On-site |
| Industry | Logistics and Supply Chain |
| Job Function | Distribution |
| Experience Level | Entry Level |
| Qualification | Grade 12 or equivalent |
| Experience | 1โ2 years customer service or retail experience |
| Closing Date | 6 October 2026 |
| Queries | careers@thecourierguy.co.za |
About the Kiosk Assistant Role
The Kiosk Assistant helps ensure parcels are processed efficiently while customers receive professional and friendly service.
The position combines customer service and operational responsibilities. You will need to accurately process parcels and transactions while assisting customers with questions and resolving service-related issues.
Attention to detail is particularly important because parcel information must be captured correctly in the company’s systems.
Minimum Requirements
Applicants should have:
- National Senior Certificate (Grade 12) or equivalent
- 1โ2 years’ experience in customer service or retail
- Strong customer-service and problem-solving skills
- Good verbal and written communication skills
- Computer literacy, including MS Office and operational systems
- Ability to work effectively in a fast-paced environment
Experience within the courier or logistics industry is advantageous, meaning applicants without courier experience may still apply if they meet the other requirements.
Key Responsibilities
Customer Service
The Kiosk Assistant will provide professional, friendly and efficient service to customers and other stakeholders.
The successful candidate will be expected to:
- Maintain The Courier Guy’s service standards.
- Respond professionally to customers.
- Resolve complaints promptly.
- Identify service-delivery problems.
- Take initiative when addressing customer issues.
- Look for ways to improve the overall customer experience.
Parcel Processing
A major part of the position involves handling parcels.
The successful candidate will:
- Process incoming parcels.
- Process outgoing parcels.
- Capture parcel information accurately.
- Complete transactions efficiently.
- Follow operational procedures.
- Comply with company processes and standards.
Accuracy is essential because incorrect information could affect the processing or delivery of parcels.
Customer Queries
The Kiosk Assistant will act as first-line support for customer queries across different channels.
Responsibilities include:
- Receiving customer queries.
- Logging requests accurately.
- Tracking queries.
- Managing open cases.
- Following up daily on outstanding matters.
- Researching queries using available systems.
- Resolving queries where possible.
- Escalating complex or priority cases appropriately.
Communication and Teamwork
The successful candidate must communicate clearly and professionally with both:
- Customers; and
- Internal teams.
You may also provide customers with accurate information about the company’s products, services and processes.
Customer feedback should be shared with the appropriate teams where it can help improve service delivery.
Meeting Service Levels
The Kiosk Assistant must ensure tasks are completed within the required:
Service Level Agreements (SLAs)
This includes following schedules, meeting agreed timelines and consistently adhering to operational requirements.
The successful candidate must also comply with company:
- Policies.
- Procedures.
- Processes.
- Compliance standards.
Skills to Highlight on Your CV
For this position, useful skills to highlight include customer service, parcel or stock handling, data capturing, query resolution, complaint handling, MS Office, computer literacy, written and verbal communication, attention to detail, teamwork and problem solving.
If you have worked in retail but not courier/logistics, focus on transferable experience such as helping customers, processing transactions, using computer systems and resolving customer queries.
Application Process:
JUST POSTED: OCTOBER VACANCIES – NO EXPERIENCE NEEDED
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