Dis-Chem Retail Store Assistant Vacancy 2026 โ Grade 12 | Permanent Job | Apply by 7 October 2026
Dis-Chem Pharmacies is inviting applications for a Retail Store Assistant position at its Berea store in East London, Eastern Cape.
This is a permanent retail opportunity for applicants with Grade 12 / Matric, basic computer skills and previous retail experience.
The successful candidate will assist with the overall management of the store and help ensure that operational and administrative duties are performed according to Dis-Chem’s policies and procedures.
Applications close on 7 October 2026.
Job Overview
Employer: Dis-Chem Pharmacies Limited
Position: Retail Store Assistant โ Berea
Location: East London, Eastern Cape
Employment Type: Permanent
Industry: FMCG
Division: Retail
Experience Level: Associate
Qualification: Grade 12 / Matric
Experience: Previous retail experience required
Salary: Market-related
Benefits: Medical aid, provident fund and staff account
Posted: 23 September 2026
Closing Date: 7 October 2026
About the Retail Store Assistant Position
Dis-Chem’s Berea store is looking for a Retail Store Assistant to support the overall management of store operations.
This role combines customer service, retail administration, cash controls, stock management, receiving and general operational support.
The successful candidate will work with customers and other store employees while helping management ensure that daily procedures are completed accurately and on time.
Minimum Requirements
Applicants must have:
–Grade 12 / Matric.
-Basic computer skills.
-Microsoft Word knowledge.
-Microsoft Excel knowledge.
-Microsoft Outlook knowledge.
-SAP knowledge.
-Previous retail experience.
The vacancy requires retail experience but does not specify a minimum number of months or years in the information provided.
Key Duties and Responsibilities
1. Customer Service
The Retail Store Assistant will help maintain professional relationships with customers.
Responsibilities include:
- Assisting customers with enquiries.
- Resolving customer stock queries.
- Referring customers to the appropriate departments where necessary.
- Providing customers with feedback when required.
- Maintaining professional customer communication.
- Helping provide a positive shopping experience.
2. Customer Complaints and Compliments
The successful candidate will be responsible for managing and reporting customer compliments and complaints to management.
Candidates should therefore be comfortable communicating professionally with customers and handling concerns appropriately.
3. Customer Stock Queries
The Retail Store Assistant must ensure that customer stock queries are properly addressed and resolved.
Where feedback cannot be provided immediately, effective communication with the customer should be maintained.
4. Point-of-Sale Controls
The role includes responsibility for certain point-of-sale controls.
The successful candidate will help manage:
- Shorts.
- Overs.
- Floats.
- Refunds.
- Returns.
Accuracy, honesty and attention to detail will be particularly important when dealing with cash and transaction-related responsibilities.
5. Refund and Return Transactions
The Retail Store Assistant will manage refund and return transactions according to company procedures.
The successful candidate should also ensure that:
- Returned goods are handled correctly.
- Back shopping is properly managed.
- Relevant procedures are followed.
6. Deliveries and Invoices
The successful candidate will be responsible for verifying and reviewing deliveries and invoices for accuracy.
This requires careful attention to:
- Quantities.
- Documentation.
- Delivery information.
- Invoice details.
Any discrepancies should be handled according to the appropriate procedures.
7. Distribution Centre Claims
The Retail Store Assistant will assist the Receiving Manager with preparing and logging Distribution Centre claims on the relevant claims system.
Good administrative and computer skills will therefore be useful.
8. High-Risk Stock
The successful candidate will assist with the management and control of high-risk stock.
This responsibility requires:
- Accuracy.
- Accountability.
- Good stock-control awareness.
- Trustworthiness.
9. Daily Run Reconciliation
The Retail Store Assistant will prepare the run reconciliation on a daily basis.
Applicants should therefore be comfortable working accurately with retail administration and financial documentation.
10. Branch Change Requirements
The successful candidate will help ensure Cashiers have sufficient change to provide efficient customer service.
Responsibilities include:
- Preparing branch change requirements.
- Ordering required change.
- Receiving branch change.
- Ensuring sufficient change is available to Cashiers.
11. Document Control
Maintaining accurate documentation is an important part of this position.
The Retail Store Assistant will maintain document control relating to areas including:
- Floats.
- Petty cash.
- Cash on hand.
- Other relevant store documentation.
12. Internal Communication
The successful candidate must maintain effective communication and liaison between relevant parties.
Good communication and teamwork will be important for completing daily store operations efficiently.
Essential Competencies
Applicants should demonstrate:
- Retail administration knowledge.
- Retail operational knowledge.
- Teamwork.
- Good customer relations.
- Leadership ability.
- Management skills.
- Trustworthiness.
- Honesty.
- Ability to work under pressure.
- Ability to meet deadlines.
Computer Skills
Applicants should have basic computer knowledge, including:
- Microsoft Word.
- Microsoft Excel.
- Microsoft Outlook.
- SAP.
If you have genuine experience using these systems, make sure they are clearly listed on your CV.
Special Conditions of Employment
Applicants must:
- Be South African citizens.
- Meet applicable MIE requirements.
- Have a clear criminal record.
- Have a clear credit record.
- Have a driver’s licence and/or their own reliable transport.
Applicants should make sure they meet these conditions before submitting an application.
Salary and Benefits
Dis-Chem lists the salary as:
Market-related
The vacancy also lists the following benefits:
- Medical aid.
- Provident fund.
- Staff account.
No specific salary amount is provided in the vacancy information.