Toys R Us Shop Assistants โ Garden Route | Matric | Apply by 30 September 2026
Toys R Us and Babies R Us South Africa is recruiting a Shop Assistant in the Garden Route, based in George, Western Cape.
This is a permanent, entry-level retail position for applicants with a Matric certificate and at least six months of retail experience.
The successful applicant will focus on providing excellent customer service, assisting shoppers, promoting products, increasing sales, merchandising and helping maintain strong store standards.
Applicants must also have their own or reliable transport to enable them to work shifts.
Applications close on 30 September 2026.
Job Overview
Employer: Toys R Us and Babies R Us South Africa
Position: Shop Assistant
Location: George, Western Cape
Area: Garden Route
Department: Sales
Industry: Retail
Functional Area: Sales
Employment Type: Permanent
Experience Level: Entry Level
Minimum Experience: 6 months retail experience
Education: Matric Certificate
Transport: Own or reliable transport required
Posted: 22 September 2026
Closing Date: 30 September 2026
About the Toys R Us Shop Assistant Position
The Shop Assistant will be responsible for helping Toys R Us provide customers with a positive shopping experience while also supporting the store’s sales performance.
The main purpose of the position is to:
Maximise sales by delivering excellent customer service and providing customers with a memorable shopping experience.
This is a customer-facing retail position, so applicants should be comfortable approaching customers, discussing products, recommending suitable items and working towards sales targets.
Minimum Requirements
Applicants must meet the following entry requirements:
–Matric Certificate
-At least 6 months of retail experience
-Own or reliable transport
-Ability to work shifts
Applicants should make sure these requirements are clearly reflected on their CV.
Key Skills
Toys R Us is looking for applicants who are:
-Sales-driven.
-Customer-service focused.
-Tenacious.
-Highly motivated.
-Target-driven.
-Good communicators.
-Confident sellers.
-Comfortable with merchandising.
Duties and Responsibilities
1. Provide Excellent Customer Service
The Shop Assistant will be expected to provide a high standard of customer service and help create a positive shopping experience.
This includes:
- Welcoming customers.
- Providing friendly assistance.
- Listening to customer needs.
- Helping customers find products.
- Providing prompt and relevant service.
- Putting the customer first.
2. Understand Individual Customer Needs
Different customers will have different shopping requirements.
The Shop Assistant should identify the individual needs of each customer and provide appropriate assistance.
This can include helping customers choose products based on:
- Age.
- Interests.
- Product features.
- Price.
- Available options.
- Warranties.
3. Assist Customers on the Sales Floor and Telephone
Customers should receive prompt and relevant assistance whether they are:
- Shopping inside the store.
- Looking for a particular product.
- Requesting product information.
- Contacting the store by telephone.
Employees should maintain good customer-service standards across these interactions.
4. Explain and Demonstrate Products
Shop Assistants may be required to:
- Demonstrate products.
- Explain how products work.
- Discuss product features.
- Provide relevant product information.
- Advise customers on available options.
- Explain applicable warranties.
Strong product knowledge can help employees make appropriate recommendations.
5. Generate Sales
The position is strongly sales-focused.
Shop Assistants will be expected to sell products while also looking for opportunities to generate:
Add-on sales and services.
This means employees should identify additional products or services that genuinely complement what the customer is purchasing.
6. Make Sure Products Are Correctly Priced and Displayed
The Shop Assistant will help ensure merchandise is:
- Correctly priced.
- Properly displayed.
- Easy for customers to locate.
- Presented according to store standards.
7. Assist With Promotions
Employees will help ensure promotions are implemented on time.
This includes assisting with:
- Advertised sales promotions.
- Promotional displays.
- Product positioning.
- Relevant merchandising.
Promotions should be planned and executed according to the store’s requirements.
8. Merchandising and Housekeeping
The Shop Assistant will be expected to follow applicable merchandising, layout and housekeeping standards.
This can include:
- Organising merchandise.
- Maintaining displays.
- Keeping shelves presentable.
- Following store layouts.
- Maintaining a clean sales environment.
9. Report Fast and Slow-Selling Products
Employees should pay attention to how merchandise is performing.
Fast and slow-selling products should be reported to the Store Manager.
10. Participate in Stock Takes
Shop Assistants may participate in:
- Stock takes.
- Stock counts.
- Product checks.
Accuracy is important when assisting with stock-related duties.
11. Help Minimise Stock Loss
Employees should follow company procedures designed to protect merchandise and reduce stock losses.
Applicants should understand the importance of:
- Following procedures.
- Handling merchandise responsibly.
- Reporting problems.
- Protecting company property.
12. Help Maximise Sales
One of the main objectives of the position is to maximise sales.
Employees should therefore:
- Approach customers professionally.
- Understand customer needs.
- Recommend appropriate products.
- Identify additional sales opportunities.
- Maintain good product knowledge.
- Provide excellent customer service.
13. Protect Company Assets
Employees will be responsible for helping protect company assets within their area of responsibility.
They should follow applicable company procedures and report concerns appropriately.
Additional Responsibilities
Successful applicants may also be required to:
- Perform other relevant duties requested by Senior Management.
- Complete mandatory training.
- Complete required service training.
- Maintain confidentiality.
- Participate in appraisal and personal-development reviews.
- Remain familiar with current standard operating procedures.
- Cooperate with the introduction of new technology.
- Adapt to new working methods.
Working Shifts
Applicants must have:
Own or reliable transport to be able to work shifts.
Candidates should therefore make sure they have dependable transport before applying.
The advertisement does not provide specific shift times.
Is This an Entry-Level Job?
Yes.
The vacancy is categorised as:
Minimum Experience: Entry Level
However, applicants should note that Toys R Us specifically requires at least:
6 months of retail experience.
Therefore, applicants should not interpret “Entry Level” as meaning that no previous retail experience is required.
Application Process:
JUST POSTED: OCTOBER VACANCIES – NO EXPERIENCE NEEDED
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