Call Centre Agent (New Accounts) โ Mr Price Money โ Durban โ Apply Online
Employer: Mr Price Money
Position: Call Centre Agent (New Accounts)
Location: Durban, KwaZulu-Natal, South Africa
Employment Type: Full-Time
Department: Customer Services / Credit Operations
Job Opportunity
Mr Price Money is looking for enthusiastic, customer-focused and detail-oriented individuals to join the team as Call Centre Agents (New Accounts).
This opportunity is ideal for candidates with call centre experience who enjoy assisting customers, processing applications and delivering exceptional service in a fast-paced environment.
Job Purpose
As a Call Centre Agent, you will be responsible for handling customer enquiries, processing store card applications, verifying customer information and ensuring that all customer requests are resolved professionally and efficiently.
You will play an important role in supporting customer account applications while maintaining excellent service standards.
Key Responsibilities
Customer Service
โข Respond to customer enquiries and correspondence
โข Resolve customer issues and complaints professionally
โข Ensure customer requests are handled timeously
โข Provide excellent customer service at all times
Account Verification
โข Verify employment and personal information telephonically
โข Review and assess customer financial documentation
โข Request outstanding documentation where required
โข Support account application decisions through accurate verification
Account Administration
โข Process store card applications
โข Update customer details on company systems
โข Maintain accurate customer records
โข Support account setup and account maintenance processes
Compliance
โข Ensure compliance with company policies and industry legislation
โข Handle customer information confidentially
โข Adhere to credit and customer protection regulations
Minimum Requirements
Qualifications
โข Grade 12 / Matric
Experience
โข Minimum of one (1) year call centre experience
โข Experience supporting new or existing customer accounts
โข Experience with account setup, verification and customer service
Knowledge Requirements
โข Consumer Protection Act
โข Protection of Personal Information Act (POPIA)
โข National Credit Act (NCA)
โข ICASA regulations
Key Skills & Competencies
โข Strong communication skills
โข Customer service orientation
โข Problem-solving abilities
โข Attention to detail
โข Analytical and evaluation skills
โข Computer literacy
โข Ability to work under pressure
โข Strong telephone etiquette
โข Time management
โข Professionalism
โข Ability to learn quickly
Why Join Mr Price Money?
โข Opportunity to work for one of South Africa’s leading retail groups
โข Gain valuable financial services and customer service experience
โข Career growth and development opportunities
โข Dynamic and supportive working environment
โข Exposure to credit and financial services operations
๐ฅ HOW TO APPLY
Applications must be submitted directly through the employer’s official recruitment platform before the closing date.
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Important Notes
โข Only shortlisted candidates will be contacted.
โข Applications submitted after the closing date may not be considered.
โข Ensure all information provided is accurate and complete.
โ ๏ธ Important Disclaimer
This vacancy is shared for informational purposes only. We do not recruit or process applications on behalf of Mr Price Money.
โ Never pay money to apply for a job
โ Apply only through official recruitment channels
โ Beware of recruitment scams
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