Receptionists (X7 Posts) โ€“ Marriott Hotels South Africa โ€“ Apply Now

Receptionists (X7 Posts) โ€“ Marriott Hotels South Africa โ€“ Apply Now

Location: Cape Town, Pretoria, Johannesburg (Multiple Locations)
Closing Date: Open until filled
Position Type: Permanent


Overview

Marriott International is recruiting Guest Experience Experts (Receptionists / Front Desk Agents / Guest Services Agents) across multiple hotels in South Africa. This role is ideal for individuals passionate about customer service and creating memorable guest experiences from check-in to check-out.

You will be responsible for ensuring guests receive a seamless, friendly, and professional service throughout their stay while representing the brand at the front desk.


Key Responsibilities

– Welcome and assist guests during check-in and check-out

– Provide information about hotel services, facilities, and local attractions

– Handle guest requests, queries, and complaints professionally

– Process bookings, payments, and administrative tasks accurately

– Maintain a clean, organised, and professional reception area

– Assist guests with luggage and general support where required

– Ensure smooth communication between departments

– Complete reports and follow hotel procedures and standards

– Uphold high levels of customer service and guest satisfaction


Requirements & Skills

  • Grade 12 (Matric) or equivalent
  • Previous hospitality or customer service experience (advantageous)
  • Strong communication and interpersonal skills
  • Professional appearance and positive attitude
  • Ability to work shifts, weekends, and public holidays
  • Ability to work in a fast-paced environment
  • Good problem-solving and organisational skills
  • South African citizens only

Remuneration & Benefits

  • Market-related salary
  • Opportunity to work for a globally recognised hotel group
  • Career growth and development opportunities
  • Exposure to international hospitality standards


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