Location: Lenmed, South Africa
Closing Date: 24 August 2026
Position Type: Permanent
Reference Number: 1177998
Experience Required: 0–1 year relevant experience

Overview

An opportunity is available for an Admin Clerk / Receptionist to provide administrative, reception and specimen-processing support within a medical pathology environment.

The successful candidate will be responsible for receiving, capturing and distributing samples, assisting patients and clients at reception, processing administrative information and ensuring specimens and reports are handled efficiently according to established procedures.

This opportunity is suitable for candidates with Grade 12 and 0–1 year of relevant working experience.

Key Responsibilities

– Receive, sort and distribute samples according to standard operating procedures.

– Register and capture samples accurately on the relevant laboratory systems.

– Dispatch specimens to the appropriate laboratories for processing.

– Monitor the progress of specimens and assist with filing and distributing reports.

– Conduct hospital rounds to distribute reports and collect samples for processing.

– Handle administrative enquiries and refer customer complaints appropriately.

– Track specimens being transported by couriers to ensure they reach the correct laboratory.

– Follow up on delays and bottlenecks affecting specimen processing.

– Maintain basic housekeeping within the designated working area.

– Monitor stock levels and order additional supplies when required.

• Arrange delivery of relevant stock to doctors’ rooms.
• Manage the reception area and provide information to patients and visitors.
• Direct clients to the appropriate departments.
• Provide professional and courteous customer service.
• Receive payments from patients and ensure monies are banked according to prescribed procedures.
• Record incidents and customer complaints on the relevant systems.
• Prepare and scan patient forms onto the Oculus laboratory scanning system.
• Resolve incomplete scanning records according to established procedures.
• Maintain confidentiality when handling patient and laboratory information.
• Represent the organisation professionally when interacting with patients, medical professionals and other staff.
• Adhere to prescribed uniform and organisational procedures.

Minimum Requirements

• Grade 12 / Matric or a relevant NQF Level 4 qualification.
• 0–1 year of relevant working experience.
• Computer literacy.

Knowledge and Skills

Candidates should have or be able to develop knowledge of:

• Laboratory information systems.
• Organisational policies and procedures.
• General administration.
• Sample registration and record keeping.
• Customer service.
• Telephone etiquette.
• Business numeracy.

Required Competencies

• Strong administrative skills.
• Attention to detail.
• Good verbal and written communication.
• Customer-focused approach.
• Good interpersonal skills.
• Patience and empathy.
• Ability to maintain confidentiality and handle sensitive information.
• Ability to work effectively as part of a team.
• Ability to work in a pressured environment.
• Flexibility and professionalism.
• Ability to interact appropriately with nervous or distressed patients.
• Ability to adhere to the company’s dress code and professional standards.

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APPLICATION PROCESS

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