Call Centre Agent โ Customer Support โ Cape Town โ Apply by 24 August 2026
Location: Cape Town, Western Cape, South Africa
Closing Date: 24 August 2026
Position Type: Permanent
Reference Number: 1204329
Experience Required: 1โ2 years relevant working experience
Overview
An opportunity is available for a Call Centre Agent: Customer Support in Cape Town.
The successful candidate will be responsible for handling inbound and outbound customer calls and other forms of communication, assisting clients with queries, providing accurate information and delivering excellent customer service.
This position is suitable for candidates with Grade 12 or an equivalent NQF Level 4 qualification and at least 1โ2 years of relevant working experience.
Key Responsibilities
– Receive inbound calls from clients and assist with queries in a professional and efficient manner.
– Make outbound calls to clients when required.
– Provide customers with accurate and relevant information.
– Identify priority issues and escalate serious or unresolved customer queries to supervisors.
– Assist in resolving customer concerns to improve satisfaction and retention.
– Log customer complaints, queries and feedback accurately on the relevant system.
– Update customer information and interactions as required.
– Provide clients with accurate pricing quotations.
– Maintain professional customer service standards during all interactions.
– Meet applicable call centre and Quality Assurance performance requirements.
– Maintain the confidentiality of patients’ personal information and other sensitive data.
– Protect customer privacy and the integrity of the organisation.
– Work towards achieving the organisation’s customer service objectives.
Minimum Requirements
- Grade 12 / Matric or a relevant NQF Level 4 qualification.
- 1โ2 years of relevant working experience.
- Computer literacy.
- Relevant knowledge of the industry and organisation.
Requirements and Skills
The ideal candidate should demonstrate:
- Strong customer service skills.
- Good verbal and written communication skills.
- Professional telephone etiquette.
- Ability to relate and network effectively with different customers.
- Persuasion and influencing skills.
- Good analytical and problem-solving abilities.
- Ability to identify and escalate priority customer issues.
- Ability to follow instructions, procedures and quality standards.
- Strong focus on delivering results and meeting customer expectations.
- Ability to communicate and present information clearly.
- Good attention to detail when capturing customer information.
- Ability to maintain confidentiality when dealing with patient and customer information.
APPLICATION PROCESS
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