Call Centre Agent โ Premier FMCG Vereeniging โ Apply by 22 May 2026
Location: Vereeniging, Gauteng
Closing Date: 22 May 2026
Position Type: Permanent
Department: Sales
Overview
A permanent opportunity is available for a Call Centre Agent within a leading FMCG manufacturing environment in Vereeniging. This role is ideal for customer-focused individuals with call centre or telesales experience who enjoy working in a fast-paced sales and customer service environment.
The successful candidate will handle inbound customer calls, process orders, resolve customer queries, and support sales operations while ensuring excellent customer service delivery at all times.
Key Responsibilities
– Answer incoming customer calls professionally and within required response times.
– Assist customers with queries, complaints, and order-related requests.
– Provide excellent customer service and first-call resolution.
– Process and verify customer orders accurately on company systems.
– Capture and update customer information daily.
– Assist other departments with order specifications and special customer requirements.
– Perform daily order schedule maintenance and follow-up tasks.
– Obtain required authorisation numbers and remove order holds where necessary.
– Cross-train in other operational areas including telesales and stock orders.
– Maintain professional telephone etiquette and business communication standards.
– Work closely with the team to ensure efficient order processing operations.
Requirements & Skills
-Matric / Grade 12 certificate.
-Relevant sales qualification will be advantageous.
-1โ2 years customer service or call centre experience.
-Experience within an FMCG environment will be advantageous.
-Basic knowledge of call centre operating procedures.
-Computer literacy and strong data capturing skills.
-Good communication and problem-solving abilities.
-Strong numerical and organisational skills.
-Ability to work under pressure and meet deadlines.
-Professional customer service approach and positive attitude.
Competencies
-Excellent verbal and written communication skills.
-Teamwork and accountability.
-Strong attention to detail.
-Assertiveness and confidence.
-Sense of urgency and results-driven mindset.
-Problem-solving and decision-making skills.
-Respectful and customer-focused approach.
-Fast and accurate computer processing skills.
Working Conditions
-6-day work week.
-May be required to work weekends, public holidays, and after-hours when necessary.
-Fast-paced customer service and sales environment.
Remuneration & Benefits
-Market-related salary
-Permanent employment opportunity
-Exposure to FMCG sales and customer operations
-Opportunity for growth and development within the business
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โ๏ธ Employment Equity
Preference will be given to suitably qualified applicants from designated groups in line with the Employment Equity Plan and organisational targets.
โ ๏ธ Important Disclaimer
This vacancy is shared for informational purposes only. We do not recruit or process applications on behalf of Transnet Port Terminals.
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