Receptionist – Fidelity Services Group – Rustenburg, North West – Apply by 28 August 2026

August 26, 2026 admin Comments 0 Comment

Company: Fidelity Services Group
Division: Fidelity ADT
Location: Rustenburg, North West, South Africa
Closing Date: 28 August 2026
Employment Type: Permanent
Job Function: Administration
Experience Level: Associate

Overview

Fidelity Services Group is looking for a professional and organised Receptionist / Administrator to join the Fidelity ADT team in Rustenburg.

The successful candidate will be responsible for managing reception and switchboard activities while providing administrative support across the branch. The position also includes filing, purchasing, banking administration, sales lead management and assisting customers with general queries.

This role is suitable for an organised, customer-focused individual who can communicate professionally and manage several administrative responsibilities in a busy working environment.

Key Responsibilities

Reception and Customer Service

– Welcome and assist walk-in customers.

– Direct customers to the appropriate department.

– Operate the branch switchboard.

– Receive incoming telephone calls and transfer them to the correct employees.

– Take accurate messages when employees are unavailable.

– Receive incoming correspondence and ensure it reaches the appropriate person.

– Assist walk-in customers with queries and liaise with relevant departments when necessary.

Administration and Purchasing

Order stationery and required documentation from Head Office.
Process local stationery requisitions, including pens, paper and other office supplies.
Arrange grocery requisitions for items such as coffee, tea, sugar and milk.
Obtain supplier quotations when purchases are required.
Create or request purchase requisitions.
Obtain purchase orders through Head Office Procurement.
Place approved orders with suppliers.
Check received goods against invoices and purchase orders.
Forward relevant documentation for receipting at branch level.
Perform additional administrative duties when required.

Filing and Record Keeping

Prepare individual files.
Ensure the correct documentation is placed in each file.
Maintain an organised filing system.
File documentation alphabetically according to the relevant debtor codes.
Maintain accurate administrative records.

Finance Administration

Assist with daily banking activities.
Ensure banking information is correctly recorded.
Post daily banking information onto the Q-Drive.

Sales Administration

Receive sales leads from telephone enquiries and walk-in customers.
Complete the required documentation for new leads.
Capture leads on Listener on the same day.
Update consultant and sales manager records on the Q-Drive.
Communicate lead information to sales consultants through the required channels.
Distribute previous-day leads between consultants.
Prepare and distribute the daily Sales Activity Report.
Follow up with consultants regarding lead feedback.
Update self-generated leads according to the required schedule.
Action instructions relating to leads on Listener.
Assist with telesales activities where required.

Requirements and Skills

The original vacancy information provided does not specify formal educational requirements. Candidates should, however, be able to demonstrate skills relevant to the responsibilities of the position, including:

Previous reception, administration or similar office experience would be beneficial.
Good telephone and switchboard etiquette.
Strong verbal and written communication skills.
Good customer service and interpersonal abilities.
Ability to deal professionally with walk-in and telephone enquiries.
Good administrative and filing skills.
Computer literacy and ability to work with electronic record systems.
Ability to capture information accurately.
Good organisational and time-management skills.
Attention to detail.
Ability to manage several responsibilities simultaneously.
Ability to work effectively with sales, finance, procurement and other departments.
Professional, dependable and customer-focused approach.

Possible Interview Questions

Candidates may prepare for questions such as:

How would you handle several incoming calls while assisting a visitor at reception?
What steps do you take to ensure messages are recorded and delivered accurately?
How do you deal with a difficult or frustrated customer?
What experience do you have with switchboards and administrative systems?
How do you ensure filing and data capturing remain accurate?
How would you prioritise reception, sales administration and other urgent administrative duties?

CV Tips for This Position

Your CV should clearly highlight any experience involving reception, switchboard operation, customer service, administration, filing, data capturing, sales support, banking or office procurement.

If you have experience using Microsoft Office, electronic filing systems, CRM systems or handling high volumes of telephone calls, include this prominently in your CV.

APPLICATION PROCESS

APPLY HERE

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