Toys R Us Shop Assistants โ Greenstone | Matric | Permanent Job
Toys R Us and Babies R Us South Africa is recruiting a Shop Assistant at Greenstone in Johannesburg, Gauteng.
This is a permanent, entry-level retail position for applicants with a Matric certificate and at least six months of retail experience.
The successful candidate will be responsible for assisting customers, promoting and selling products, maintaining merchandise displays, supporting promotions and helping the store maximise sales.
Applicants must also have their own or reliable transport to enable them to work shifts.
The vacancy is open until filled, meaning interested applicants should apply as soon as possible while the position remains available.
Job Overview
Employer: Toys R Us and Babies R Us South Africa
Position: Shop Assistant
Store/Area: Greenstone
Location: Johannesburg, Gauteng
Department: Sales
Industry: Retail
Functional Area: Sales
Employment Type: Permanent
Experience Level: Entry Level
Minimum Retail Experience: 6 months
Education: Matric Certificate
Transport: Own or reliable transport required
Closing Date: Open Until Filled
Applications: Online
About the Toys R Us Shop Assistant Position
The main purpose of the Shop Assistant position is to:
Maximise sales by delivering excellent customer service and providing customers with a positive shopping experience.
This is a customer-facing retail position, so successful applicants should be comfortable approaching customers, understanding their needs, explaining products and helping customers make purchasing decisions.
The position also involves merchandising, promotions, stock counts and helping maintain the overall presentation of the store.
Minimum Requirements
Applicants must have:
–Matric Certificate
-At least 6 months of retail experience
-Own or reliable transport to enable them to work shifts
Although the vacancy is categorised as Entry Level, applicants should note that at least six months of retail experience is specifically required.
Key Skills
Toys R Us is looking for applicants who are:
-Sales-driven.
-Customer-service focused.
-Tenacious.
-Highly motivated.
-Target-driven.
-Good communicators.
-Confident sellers.
-Comfortable with merchandising.
Duties and Responsibilities
1. Provide Excellent Customer Service
The Shop Assistant will be expected to provide customers with a positive shopping experience.
This includes:
- Welcoming customers.
- Providing friendly assistance.
- Listening to customer needs.
- Helping customers locate products.
- Providing prompt service.
- Communicating professionally.
- Always putting the customer first.
2. Understand Individual Customer Needs
Every customer may have different shopping requirements.
The Shop Assistant will be expected to understand these needs and provide suitable assistance.
This can include advising customers on:
- Product ranges.
- Prices.
- Product features.
- Available options.
- Warranties.
3. Assist Customers on the Sales Floor and by Telephone
Customers should receive prompt and relevant service whether they are:
- Shopping inside the store.
- Looking for a particular product.
- Asking for product information.
- Contacting the store by telephone.
Employees should maintain good customer-service standards during all customer interactions.
4. Demonstrate and Explain Products
Shop Assistants may be required to:
- Demonstrate products.
- Explain how products work.
- Discuss product features.
- Advise customers.
- Provide relevant product information.
- Help customers compare available options.
Strong product knowledge can help employees provide better recommendations.
5. Sell Products and Generate Add-On Sales
This is a sales-driven position.
Shop Assistants will be expected to sell merchandise while also identifying opportunities for:
Add-on sales and services.
This means employees should understand what customers need and recommend relevant additional products or services where appropriate.
6. Check Pricing and Product Displays
The Shop Assistant will help ensure that merchandise is:
- Correctly priced.
- Correctly displayed.
- Easy for customers to locate.
- Presented according to store standards.
7. Assist With Promotions
Successful candidates will help ensure store promotions are implemented on time.
This can involve:
- Preparing promotional displays.
- Implementing advertised promotions.
- Maintaining promotional displays.
- Making sure relevant merchandise is correctly presented.
8. Merchandising
Merchandising is an important part of the Shop Assistant position.
Employees will be expected to follow applicable:
- Merchandising standards.
- Store layouts.
- Display requirements.
- Housekeeping standards.
- Store schedules.
9. Maintain Store Housekeeping Standards
The sales floor should remain organised and presentable for customers.
Employees should therefore help maintain:
- Clean displays.
- Organised merchandise.
- Presentable shelves.
- Appropriate store layouts.
- Good housekeeping standards.
10. Report Fast and Slow Sellers
Shop Assistants should pay attention to product performance.
Fast and slow-selling merchandise should be reported to the Store Manager.
11. Participate in Stock Takes
Successful candidates may participate in:
- Stock takes.
- Stock counts.
Accuracy is important when completing stock-related duties.
12. Help Minimise Stock Loss
Shop Assistants will help protect merchandise and minimise stock loss within their area of responsibility.
This includes following company procedures and reporting relevant concerns.
13. Help Minimise Expenses
Employees should use company resources responsibly and help minimise unnecessary expenses within their area of responsibility.
14. Help Maximise Sales
Maximising sales is one of the key objectives of the position.
Employees should:
- Approach customers professionally.
- Identify customer needs.
- Recommend appropriate products.
- Demonstrate products.
- Explain product features.
- Identify add-on sales opportunities.
- Maintain good product knowledge.
- Provide excellent customer service.
15. Protect Company Assets
Shop Assistants are responsible for helping protect company assets within their area of responsibility.
Employees should follow applicable policies and procedures and report concerns appropriately.
Customer Service
Customer service is a major part of the Shop Assistant position.
Applicants should be comfortable:
- Approaching customers.
- Listening to customer needs.
- Providing product information.
- Recommending suitable products.
- Answering customer questions.
- Assisting customers by telephone.
- Providing friendly and professional service.
- Working with different types of customers.
Sales Skills
Applicants should be comfortable working in a sales-focused retail environment.
Useful skills include:
- Selling.
- Product recommendations.
- Add-on sales.
- Customer needs analysis.
- Product demonstrations.
- Communication.
- Working towards sales targets.
Merchandising Skills
Applicants may also be required to assist with:
- Product displays.
- Pricing.
- Store layouts.
- Promotions.
- Housekeeping.
- Stock counts.
Attention to detail is important when maintaining merchandising standards.
Is This an Entry-Level Job?
Yes.
The vacancy is categorised as:
Minimum Experience: Entry Level
However, applicants must have at least:
6 months of retail experience.
Therefore, applicants should not interpret “Entry Level” as meaning that no previous retail experience is required.
Is Matric Required?
Yes.
A Matric Certificate is listed as an entry requirement.
Applicants should clearly include their Matric qualification on their CV.
Do You Need Your Own Transport?
Applicants must have:
Own or reliable transport to be able to work shifts.
This does not necessarily mean applicants must personally own a vehicle, but they must have access to reliable transport that enables them to work the required shifts.
Additional Responsibilities
Successful applicants may also be required to:
- Perform other relevant duties requested by Senior Management.
- Complete mandatory training.
- Complete service training.
- Maintain confidentiality.
- Participate in appraisal and personal-development reviews.
- Keep up to date with current standard operating procedures.
- Cooperate with the introduction of new technology.
- Adapt to new working methods.
Application Process:
JUST POSTED: OCTOBER VACANCIES – NO EXPERIENCE NEEDED
Today’s Latest Vacancies:
- GOVERNMENT JOBS 2026 โ GENERAL WORKERS X5, HR CLERKS X4, CLEANER & SECURITY OFFICER
- Government Cleaner Vacancy โ ABET Certificate | Cleaning Experience Advantageous | Apply Online
- Department of Water and Sanitation General Workers X5 โ Western Cape | ABET Certificate | R144,024 Per Year | Apply by 5 October 2026
- Department of Employment and Labour Human Resource Clerk X4 โ Western Cape | Grade 12 | No Experience Required | R237,453 Per Year
- Department of Employment and Labour Security Officer โ Durban | Grade 12 + PSIRA Grade C | R201,093 Per Year | Apply by 5 October 2026