Waiters/Waitresses โ 3 Locations โ Lephalale, Roodepoort & Centurion โ Open Until Filled –
Position: Waiter / Waitress (Service Ambassador)
Number of Locations: 3
Locations: Lephalale, Limpopo; Roodepoort, Gauteng; Centurion, Gauteng
Closing Date: Open until filled
Employment Type: Permanent, Full-Time
Working Hours: Approximately 5 hours per day
Work Schedule: Shifts
Salary: To Be Confirmed (TBC)
Start Date: ASAP
Overview
Opportunities are available for customer-focused Waiters/Waitresses (Service Ambassadors) across three locations in South Africa.
The successful candidates will help create a welcoming restaurant experience by greeting guests, explaining menu options, taking accurate orders, serving food and beverages, processing payments and maintaining clean and presentable dining areas.
These positions are best suited to candidates with previous waiter/waitress experience who enjoy interacting with customers and can perform effectively in a busy restaurant environment.
Available Locations
- Lephalale, Limpopo
- Roodepoort, Gauteng
- Centurion, Gauteng
No specific closing dates were provided for these vacancies. They should therefore be considered open until filled.
Key Responsibilities
– Welcome guests in a friendly and professional manner.
– Seat customers and provide menus.
– Explain menu items and dishes clearly.
– Inform customers about daily specials and make suitable recommendations.
– Set tables with the required tablecloths, cutlery and glassware.
– Take accurate food and beverage orders.
– Capture orders using the restaurant’s Point of Sale (POS) system where applicable.
– Communicate customer orders accurately to kitchen employees.
– Serve food and beverages promptly and professionally.
– Check plates, glasses, cutlery and other items for cleanliness and presentation.
– Respond to customer requests and preferences.
– Handle customer concerns professionally and escalate issues when necessary.
– Present customer bills and collect payments.
– Clear used plates, glasses and cutlery from tables.
– Maintain clean and presentable dining and service areas.
– Work closely with kitchen and restaurant team members during busy periods.
– Follow applicable food hygiene, health and safety requirements.
– Deliver consistently high standards of customer service.
Requirements and Skills
Applicants should meet the following essential requirements:
- Previous experience as a Waiter or Waitress.
- Ability to communicate effectively in English.
- Strong customer service skills.
- Good verbal communication and interpersonal abilities.
- Ability to take and communicate customer orders accurately.
- Ability to work efficiently in a fast-paced restaurant.
- Good teamwork skills.
- Ability to multitask during busy service periods.
- Professional and friendly attitude.
- Good personal presentation and hygiene.
- Ability to stand for extended periods while performing restaurant duties.
- Willingness to work shifts where required.
Preferred Qualifications and Experience
The following would be advantageous:
- Grade 12 / Matric.
- Previous experience in casual or fine-dining restaurants.
- Previous experience with recognised restaurant brands.
- Ability to communicate in Afrikaans.
- Experience using restaurant POS systems.
- Clear criminal record.
- Residing within approximately 10 km of the relevant workplace.
Application Assessment
Candidates may be required to complete a Customer Centric Potential Work Performance Assessment Battery.
Applicants should also prepare for questions about customer service, dealing with complaints, recommending menu items, handling several tables during busy periods, previous restaurant experience and availability for shift work.
Possible Interview Questions
- Tell us about your previous experience as a waiter or waitress.
- How would you help a customer who is unsure what to order?
- What would you do if a customer complained about their meal?
- How do you manage several tables during a busy service period?
- How do you make sure customer orders are captured accurately?
- Are you comfortable working weekends and public holidays?
- How would you handle a misunderstanding between yourself and a customer?
CV Tips for Waiter/Waitress Applicants
Make sure your CV clearly shows previous waiter, waitress, restaurant, hospitality or customer-service experience.
Include restaurant names where relevant and highlight experience with taking orders, POS systems, cash handling, serving customers, menu knowledge and handling customer complaints.
APPLICATION PROCESS
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