Call Centre Agents โ Peermont Global (Emperors Palace) โ Apply Now
Location: Emperors Palace, Kempton Park, Gauteng, South Africa
Closing Date: Open Until Filled
Position Type: Permanent
Overview
Peermont Global is seeking customer-focused Call Centre Agents to join its team at Emperors Palace. This role is ideal for individuals with excellent communication skills who are passionate about providing exceptional customer service.
The successful candidates will handle inbound customer enquiries, resolve account-related issues, assist customers with betting services, and ensure every interaction delivers a positive customer experience.
Key Responsibilities
– Answer incoming customer calls professionally and efficiently.
– Provide information and assistance to current and prospective customers.
– Handle customer complaints, account enquiries, billing issues, cancellations, and general queries.
– Escalate complex or priority issues to the appropriate department.
– Register new customers and activate customer accounts.
– Verify customer information and maintain accurate customer records.
– Complete FICA verification processes.
– Assist customers with placing bets, refunds, and cancellations.
– Accurately capture customer information on company systems.
– Identify customer needs and provide appropriate solutions.
– Maintain confidentiality and protect customer information at all times.
– Deliver excellent customer service in line with company standards.
Requirements
- Grade 12 (Matric).
- 1โ2 years’ experience in a call centre environment.
- Excellent verbal and written communication skills.
- Strong customer service orientation.
- High level of integrity and confidentiality.
- Previous knowledge of online betting will be advantageous.
- Interest in and knowledge of various sporting disciplines.
- Willingness to work shifts, including weekends and public holidays.
Skills and Competencies
- Excellent communication and listening skills.
- Strong customer service and relationship-building abilities.
- Problem-solving and conflict resolution skills.
- Good computer literacy.
- Accurate data capturing skills.
- Ability to work under pressure in a fast-paced environment.
- Attention to detail.
- Time management and organisational skills.
- Professional telephone etiquette.
- Ability to work independently and as part of a team.
Why Join Peermont Global?
- Join one of South Africa’s leading hospitality and entertainment groups.
- Permanent employment with opportunities for career growth.
- Work in a dynamic and customer-focused environment.
- Gain valuable experience in customer service and call centre operations.
- Be part of a professional team committed to delivering exceptional guest experiences.
APPLICATION PROCESS
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