Receptionist (4 Positions) โ The Capital Hotels โ Multiple Locations โ Apply by 31 August 2026
Locations:
- The Capital Pearls โ Umhlanga, KwaZulu-Natal (1 Position)
- The Capital 15 On Orange โ Cape Town, Western Cape (1 Position)
- The Capital on the Park โ Sandton, Gauteng (1 Position)
- The Capital Zimbali โ Ballito, KwaZulu-Natal (1 Position)
Closing Dates:
- 31 July 2026 โ The Capital Pearls (Umhlanga)
- 1 August 2026 โ The Capital 15 On Orange (Cape Town)
- 1 August 2026 โ The Capital on the Park (Sandton)
- 31 August 2026 โ The Capital Zimbali (Ballito)
Position Type: Permanent, Full-Time
Total Positions: 4
Salary: R8,000 per month
Overview
The Capital Hotels and Apartments is recruiting four Receptionists to join its hotels in Cape Town, Sandton, Ballito, and Umhlanga. These positions are ideal for customer-focused hospitality professionals who enjoy interacting with guests and delivering exceptional service.
As a Receptionist, you will be the first point of contact for guests, ensuring a smooth check-in and check-out process while providing professional assistance throughout each guest’s stay.
Key Responsibilities
– Welcome guests warmly and professionally upon arrival.
– Complete guest check-in and check-out procedures accurately and efficiently.
– Manage guest accounts and process payments during their stay.
– Handle guest enquiries, requests, and special requirements promptly.
– Assist guests with reservations and booking amendments.
– Provide information about hotel facilities, services, and local attractions.
– Operate the hotel’s Property Management System (PMS) accurately.
– Maintain accurate guest records and confidential information.
– Resolve guest concerns professionally and escalate issues when necessary.
– Work closely with housekeeping, reservations, and other hotel departments to ensure outstanding guest experiences.
Requirements
- Grade 12 (Matric).
- Hospitality qualification or equivalent.
- 1โ2 years’ experience as a Receptionist in the hospitality industry.
- Computer literacy, including Microsoft Office.
- Experience using a recognised Property Management System (PMS), preferably Protel.
- Ability to work shifts, weekends, and public holidays.
- Candidates relocating will be responsible for their own relocation costs.
Skills and Competencies
- Excellent customer service skills.
- Professional communication and telephone etiquette.
- Strong administrative and organisational abilities.
- Problem-solving and decision-making skills.
- Ability to remain calm under pressure.
- High level of accuracy and attention to detail.
- Ability to maintain confidentiality and handle sensitive information.
- Positive attitude and professional appearance.
- Team player with excellent interpersonal skills.
- Ability to work independently and within a team.
Salary and Benefits
Successful candidates will receive:
- Salary: R8,000 per month.
- Permanent, full-time employment.
- Career growth opportunities within The Capital Hotels Group.
- Ongoing training and professional development.
- Supportive workplace culture that recognises talent and performance.
Why Join The Capital Hotels?
- Become part of one of South Africa’s leading hospitality groups.
- Work in a company that values respect, integrity, teamwork, and service excellence.
- Enjoy opportunities for career progression based on performance and values.
- Gain valuable experience in luxury hotel operations.
- Work in a positive environment where employees are respected, supported, and encouraged to grow.
APPLICATION PROCESS
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