Lobby Hosts (X8 Posts) โ KFC โ Eastern Cape โ Apply Now
Job Opportunity:
Location: East London & Gqeberha (Port Elizabeth), Eastern Cape, South Africa
Closing Date: Open until filled
Position Type: Permanent
Overview
KFC is recruiting Lobby Hosts to join their front-of-house team. This role focuses on delivering a welcoming and engaging customer experience, ensuring smooth service flow, and supporting customers throughout their visit.
Key Responsibilities
– Welcome and assist customers in a friendly and professional manner
– Manage customer flow and reduce waiting times in front-of-house areas
– Assist customers with self-service kiosks and digital ordering systems
– Promote menu items, upsell products, and inform customers about promotions
– Monitor and resolve service bottlenecks and communicate with management
– Maintain strong coordination between staff, delivery drivers, and customers
– Ensure all front-of-house technology and systems are functioning properly
– Maintain cleanliness, hygiene, and safety standards
– Observe customer needs and enhance their overall dining experience
Requirements & Skills
- Grade 12 / Matric
- Customer service certificate (advantageous)
- 6โ12 months experience in a similar environment
- Strong communication skills in English
- Excellent customer service and guest engagement skills
- Ability to multitask and work in a fast-paced environment
- High energy, positive attitude, and professionalism
- Good attention to detail
- Ability to stand and remain active for long periods
- Strong teamwork and problem-solving abilities
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