Toys R Us Shop Assistants | Matric | Permanent | Apply by 25 September 2026
Toys R Us and Babies R Us South Africa is recruiting a Shop Assistant for its Cape Gate operation in Cape Town, Western Cape.
This is a permanent, entry-level retail position for candidates with a Matric Certificate and at least 6 months of retail experience. Applicants must also have their own or reliable transport because the position requires shift work.
The successful candidate will focus on delivering excellent customer service, increasing sales, assisting customers with products, merchandising and supporting stock management.
Applications close on 25 September 2026.
Job Overview
| Job Detail | Information |
|---|---|
| Employer | Toys R Us and Babies R Us South Africa |
| Position | Shop Assistant โ Cape Gate |
| Location | Cape Town, Western Cape |
| Employment Type | Permanent |
| Department | Sales |
| Industry | Retail |
| Functional Area | Sales |
| Experience Level | Entry Level |
| Education | Matric Certificate |
| Experience | 6 months retail experience |
| Transport | Own or reliable transport required |
| Posted Date | 09 September 2026 |
| Closing Date | 25 September 2026 |
About the Shop Assistant Position
The main purpose of the position is to:
Maximise sales by delivering excellent customer service and providing customers with a great shopping experience.
Toys R Us is looking for a dynamic and passionate individual who can contribute to both customer satisfaction and store performance.
The successful candidate will interact directly with customers, help them select appropriate products, support promotions, maintain merchandise displays and contribute towards the store’s sales targets.
Minimum Requirements
Applicants need:
- Matric Certificate
- 6 months retail experience
- Own or reliable transport
- Ability to work shifts
The position is classified as entry level, but applicants should note that 6 months of retail experience is specifically required.
Key Skills
Toys R Us is looking for candidates who are:
- Sales driven
- Customer-service focused
- Tenacious
- Highly motivated
- Target driven
- Excellent communicators
- Strong in selling
- Comfortable with merchandising
Key Duties and Responsibilities
Deliver Excellent Customer Service
A major responsibility is providing customers with an excellent shopping experience.
The Shop Assistant will:
- Put the customer first.
- Attend to each customer’s individual shopping needs.
- Provide prompt and relevant service.
- Assist customers on the sales floor.
- Assist customers over the telephone.
- Follow the company’s basic customer-service standards.
Help Customers Choose Products
The successful candidate will determine customers’ requirements and provide information about:
- Product ranges
- Prices
- Warranties
The Shop Assistant will also:
- Demonstrate products.
- Explain products.
- Advise customers about products.
Good product knowledge and communication will therefore be important.
Sales Responsibilities
The Shop Assistant is expected to contribute directly to store sales.
Responsibilities include:
- Selling merchandise
- Maximising sales
- Promoting additional products
- Generating add-on sales
- Selling additional services
- Working towards store targets
Candidates should therefore be comfortable approaching and assisting customers rather than simply waiting for customers to request help.
Merchandising
The successful candidate will help ensure that:
- Goods are correctly priced.
- Merchandise is correctly displayed.
- Store layouts are maintained.
- Merchandising standards are followed.
- Housekeeping standards and schedules are maintained.
Promotions
The Shop Assistant will assist with advertised sales promotions.
Responsibilities include:
- Preparing promotions
- Implementing promotions
- Maintaining promotional displays
- Ensuring promotions are executed on time
- Planning promotional execution in advance
Stock Management
The position also involves several stock-related responsibilities.
The successful candidate will:
- Participate in stock takes.
- Participate in stock counts.
- Report fast-selling products.
- Report slow-selling products.
- Help minimise stock losses.
Fast and slow sellers must be reported to the Store Manager.
Protect Company Assets
The Shop Assistant will be expected to:
- Minimise stock loss
- Minimise expenses within their area of responsibility
- Maximise sales
- Protect company assets
Shift Work and Transport
Applicants must have:
Own or reliable transport to enable them to work shifts.
Candidates should consider their transport arrangements carefully before applying.
The advert does not provide the exact shift times.
Additional Responsibilities
The successful candidate may also be expected to:
- Perform other relevant duties requested by Senior Management.
- Complete mandatory training.
- Complete service training.
- Maintain strict confidentiality.
- Participate in regular appraisal and personal-development reviews.
- Keep up to date with current Standard Operating Procedures (SOPs).
- Cooperate with the introduction of new technology.
- Adapt to new working methods.
Salary
No salary is stated in the supplied vacancy.
Applicants should therefore avoid relying on unofficial salary estimates.