Receptionist โ Catalyst Hotel, Sandton โ Apply by 30 June 2026
Location: Sandton, Gauteng
Closing Date: 30 June 2026
Position Type: Permanent
Number of Positions: 1
Overview
Catalyst Hotel is looking for a professional, customer-focused Receptionist to join its Front Office team. This role is ideal for someone with hospitality experience who enjoys delivering exceptional guest service and creating memorable experiences from check-in to check-out.
The successful candidate will manage guest arrivals and departures, reservations, customer enquiries, and front desk operations while ensuring every guest receives outstanding service throughout their stay.
Key Responsibilities
– Welcome guests and provide a professional and friendly check-in and check-out experience.
– Manage hotel reservations received online and by telephone.
– Process late arrivals, early departures and end-of-day hotel procedures.
– Collect guest information, verify payment details and process payments.
– Assign rooms and coordinate accommodation requirements.
– Provide guests with information about hotel facilities, services, rates, local attractions and activities.
– Handle guest enquiries, requests and complaints professionally.
– Coordinate with housekeeping to ensure rooms are clean and ready for arrivals.
– Maintain accurate reservation, guest and payment records.
– Arrange transport services for guests when requested.
– Assist with night audit preparation and after-hours guest support.
– Work closely with hotel security to ensure guest safety.
Requirements
- Grade 12 (Matric) or equivalent.
- Diploma or Advanced Certificate in Hospitality or a related field.
- 1โ3 years’ experience in hotel reception, reservations or front office operations.
- Experience using Property Management Systems (Opera Cloud preferred).
- Computer literacy, including Microsoft Office.
- Excellent communication and customer service skills.
- Strong organisational skills with excellent attention to detail.
- Ability to multitask and work effectively under pressure.
- Professional appearance and positive attitude.
- Fluent in spoken and written English.
Skills and Attributes
- Outstanding customer service orientation.
- Excellent interpersonal and communication skills.
- Good numerical ability.
- Strong problem-solving and decision-making skills.
- Ability to work independently and as part of a team.
- Excellent time management and organisational skills.
- Proactive, reliable and detail-oriented.
Why Join Catalyst Hotel?
- Become part of a professional hospitality team.
- Work in a dynamic hotel environment.
- Gain valuable experience with leading hotel management systems.
- Opportunity to grow your career in the hospitality industry.
๐ฅ HOW TO APPLY
Applications must be submitted directly through the employer’s official recruitment platform before the closing date.
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