The Courier Guy Kiosk Assistant Jobs 2026 โ Equestria, Pretoria | Grade 12 | Entry-Level Position | Apply by 14 October 2026
The Courier Guy South Africa is inviting applications from suitably qualified candidates for a Kiosk Assistant position in Equestria, Pretoria, Gauteng.
This is a permanent, entry-level opportunity within the logistics and supply chain industry, suitable for individuals with strong customer service skills and an interest in courier operations.
Applicants must have a National Senior Certificate (Grade 12) or equivalent qualification, together with 1โ2 years of experience in a customer service or retail environment.
Previous experience in the courier or logistics industry is advantageous but not compulsory.
The successful candidate will assist customers, process incoming and outgoing parcels, capture information accurately, resolve customer enquiries and support daily kiosk operations.
Applications close on 14 October 2026.
Job Details
| Detail | Information |
|---|---|
| Company | The Courier Guy |
| Position | Kiosk Assistant |
| Location | Equestria, Pretoria, Gauteng |
| Province | Gauteng |
| Industry | Logistics and Supply Chain |
| Job Function | Distribution |
| Employment Type | Permanent |
| Workplace Type | On-Site |
| Experience Level | Entry Level |
| Minimum Qualification | Grade 12 or Equivalent |
| Experience Required | 1โ2 Years in Customer Service or Retail |
| Courier Experience | Advantageous |
| Computer Literacy | Required |
| Salary | Not Specified |
| Closing Date | 14 October 2026 |
| Application Method | Online |
About The Courier Guy
The Courier Guy is a South African courier and logistics company providing parcel collection, delivery and distribution services.
The company operates through a network of branches and kiosks that assist customers with sending, receiving and managing parcels.
Kiosk Assistants play an important role in ensuring that parcels are processed accurately while customers receive professional and efficient service.
The position requires attention to detail, good communication skills, computer literacy and the ability to work effectively in a busy customer service environment.
Main Purpose of the Kiosk Assistant Position
The main purpose of the Kiosk Assistant position is to support efficient parcel processing while delivering excellent customer service.
The successful candidate will ensure that incoming and outgoing parcels are processed correctly, customer transactions are handled accurately and enquiries are resolved within the required service timelines.
The role combines administrative responsibilities, parcel handling, customer communication and operational support.
The Kiosk Assistant will also help maintain the company’s service standards by responding to customer needs professionally and efficiently.
Key Responsibilities and Duties
1. Customer Service
The successful candidate will:
-Welcome customers professionally.
-Provide friendly and efficient service.
-Assist customers with courier-related enquiries.
-Explain available courier services.
-Respond to customer requests.
-Handle customer complaints professionally.
-Resolve service-related problems.
-Identify opportunities to improve customer satisfaction.
-Maintain a positive customer experience.
-Represent The Courier Guy professionally.
2. Parcel Processing
Responsibilities include:
- Process incoming parcels accurately.
- Process outgoing parcels efficiently.
- Capture parcel information into the system.
- Check information for accuracy.
- Complete parcel transactions.
- Follow parcel processing procedures.
- Maintain accurate parcel records.
- Ensure transactions comply with company standards.
- Support efficient parcel movement through the kiosk.
3. Customer Enquiries and Complaints
The Kiosk Assistant will:
- Respond to customer enquiries.
- Provide first-line customer support.
- Log customer queries.
- Track outstanding requests.
- Maintain accurate query records.
- Follow up on unresolved enquiries daily.
- Escalate complex issues when required.
- Use available systems to investigate customer queries.
- Communicate updates to customers.
- Support timely resolution of customer concerns.
4. Communication and Teamwork
Responsibilities include:
- Communicate professionally with customers.
- Provide accurate information about courier services.
- Work effectively with internal teams.
- Share customer feedback with relevant departments.
- Maintain positive working relationships.
- Assist colleagues when required.
- Support coordination between kiosk operations and other departments.
- Communicate service delivery issues promptly.
5. Operational Compliance
The successful candidate will:
- Follow company policies.
- Adhere to operational procedures.
- Complete tasks within agreed timelines.
- Meet service-level agreement requirements.
- Follow daily work schedules.
- Maintain accurate administrative records.
- Support efficient kiosk operations.
- Ensure compliance with company standards.
6. Problem-Solving and Service Improvement
Responsibilities include:
- Identify customer service problems.
- Take initiative to address service delivery issues.
- Research customer queries using available resources.
- Suggest improvements to customer service.
- Follow up on unresolved cases.
- Support continuous improvement in kiosk operations.
Minimum Requirements
Applicants must meet the following requirements.
Educational Requirements
Essential:
– National Senior Certificate (Grade 12).
OR
– An equivalent qualification.
Experience Requirements
Essential:
– 1โ2 years of experience in a customer service or retail environment.
Advantageous:
- Previous experience in the courier industry.
- Previous experience in logistics.
Important: Although the vacancy is classified as entry level, it requires 1โ2 years of customer service or retail experience.
Applicants without the specified experience may not meet the advertised minimum requirements.
Computer Literacy
Applicants must be computer literate.
Relevant computer skills include:
- Microsoft Office.
- Using operational systems.
- Accurate data capturing.
- Working with computer-based customer information.
- Maintaining electronic records.
Communication Skills
Applicants must have:
- Good verbal communication skills.
- Good written communication skills.
- Ability to explain information clearly.
- Professional customer interaction skills.
- Ability to communicate with internal teams.
Customer Service and Problem-Solving Skills
Applicants should demonstrate:
- Strong customer service abilities.
- Problem-solving skills.
- Ability to respond to customer enquiries.
- Ability to handle complaints.
- Attention to detail.
- Professional conduct.
- Ability to work under pressure.
Working Environment
Applicants must be able to work effectively in a fast-paced environment.
The position is based on-site at Equestria, Pretoria.
Required Skills and Competencies
The ideal candidate should possess:
- Excellent customer service skills.
- Strong communication abilities.
- Computer literacy.
- Accurate data capturing.
- Problem-solving skills.
- Attention to detail.
- Organisational skills.
- Time management.
- Ability to multitask.
- Teamwork.
- Professionalism.
- Ability to follow instructions.
- Customer complaint resolution skills.
- Ability to work under pressure.
- Willingness to learn operational systems.
Who Should Apply?
This opportunity may be suitable for applicants with experience in:
- Retail customer service.
- Cashier or till operations.
- Customer support.
- Front desk administration.
- Reception and customer enquiries.
- Courier customer service.
- Parcel processing.
- Logistics administration.
Applicants should have Grade 12 or an equivalent qualification and meet the required experience criteria.
Salary and Employment Benefits
The advertisement does not specify a salary or monthly wage.
The position is advertised as permanent employment.
Applicants should confirm the remuneration package and applicable employment benefits during the recruitment process.
Documents to Prepare Before Applying
Applicants should prepare:
- Updated CV.
- Grade 12 certificate or equivalent qualification.
- Identification document.
- Relevant training certificates, if applicable.
- Details of previous customer service or retail employment.
- Contactable references.
The application platform will indicate which documents must be uploaded.
Application Process:
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